Product Details
Volo Commerce is a provider of online multichannel solutions for businesses and organizations to scale up their eCommerce operations. The Volo service and technology combine professional expertise and a multichannel platform that maximizes automation, data quality, and efficiency for sustainable long-term growth.
Volo Origin handles inventory, multichannel integrations, orders, and shipping. Volo Vision provides reporting and in-depth analytics.
| Platform | SaaS (Cloud Web App) |
Pricing & Trial
| Price Range |
| Contact the supplier for a quote. |
Integrations & Compatibility
| Details | Integrations |
|---|---|
| Amazon Sites | Amazon.com Amazon.co.uk Amazon.ca Amazon.co.jp Amazon.com.mx Amazon.de Amazon.es Amazon.fr Amazon.in Amazon.it Amazon.nl |
| eBay Sites | All eBay Websites |
| Shipping & Fulfillment | City Link DHL DPD Endicia FedEx Hermes Interlink Express Metapack NetDespatch Parcelforce Parcelhub Royal Mail TNT Express UKMail UPS USPS Yodel |
| Advertising & Marketing | Google Shopping Ads |
| Carts, Payment & POS | Authorize.Net BigCommerce Magento sage pay Shopify |
| Other Integrations | QuickBooks Sage Xero |
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info368
So glad we did not go ahead with this service
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At the beginning it sounded like a dream. This was to be the ideal software that would catapult our business to stratospheric levels. Seriously, this ws the sort of bull that they spun. We thought the system sounded good and everything was progressing well with a negotiation, then they hit us with the price. You would have to be mad to agree to their terms. A massive monthly flat fee and an absolutely ridiculous monthly commission on top. They wanted this on our existing turnover as well. We couldn't believe it. Tell me, would you say one day - hey guys lets just throw away over 50k from our bottom line !! Neither would we. The sales team are very good and convincing, but once you get under their skin , cracks appear and on fully reviewing options and getting further details on the system it is not that simple to use. Yes it can work for certain businesses, but if you are a small to medium business I would not recommend this due to the outrageously high cost and teh length of time they expect you to spend on integration So, so, so glad we avoided going with them as we definitely dodged a bullet.
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carshoez
Great option - making it work is the issue
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This company promises the world but doesn't deliver. 6 months in still not 100% live, and nothing but glitches and errors. Volo isn't 100% independent, rely on 3rd party companies to completely integrate to their system and one doesn't what the other is doing. Sites dont link correctly but gladly take your money first. Quickbook enterprise integration issues as well. 7k, 6 months, and thousands to ten's of thousands in revenue lost. Honestly feel this is going to end in a legal situation. Please don't listen to the sales people, they're just there to make the sale and dont care about the integration.
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mikerentz
Highly recommended
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What particularly impressed me was the level of support that was available from Volo during the implementation process. We never have a problem getting support from them, either via the telephone or through Volo Hub From my own experiences, I wouldn’t have a problem recommending Volo. It's certainly been a solution that has worked well for our business. If you're looking at being able to sell your products in a multichannel environment, so on your own website and on other third party shopping channels, I would certainly recommend it.
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Julian Scott
Fast and Efficient
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We were founded in 2004 and came to Volo in 2010. We had been working with another company. They got taken over I think, the platform changed, and it didn't suit our business. It couldn’t do things that were critical to our business. “Once we moved over to Volo, the changeover was very quick. We did the import overnight, it just worked straight away. It was hugely impressive. Volo’s custom fields was a massive win for us. It enabled us to bring the data across from the other system much more easily. We could do bulk imports and create our own fields in Volo which the data mapped to. The upshot of all this was that we went live very quickly. I would never have believed the speed with which we switched and got proficient in the new system. It was incredible. The support through implementation helped a lot too. We had a good guy at Volo who was always on the phone when we needed him, and he helped us bang through the changeover really quickly.
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Vendlab
Great backbone of for any ecommerce business
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Volo is a reliable platform which has been the backbone of our business for 10 years. We depend on it to run our business and on the whole it is stable and dependable. We sell on eBay on 7 countries and Amazon on 9 plus several other niche marketplaces which would be impossible to manage without it. Volo is also an all round system which cuts out the need for difficult and expensive integrations. Volo's support are a charming bunch and have the decency to laugh at my obvious hilarious jokes. What more could I ask for!
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dudley
Great Team
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Our business started in 2010 and it was clear from the beginning that having strong systems in place to build the business was a critical need for success. The Volo system provided this and it has matured into a valuable set of tools for us. We could not run the business without it, and we would need to double our staff if we did not have it. As other reviewers have said, a particular strength of Volo is its people. We have excellent working relationships with them. We know they care and are a part of our team.
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stuart968
Excellent Multi-channel tool
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Volo's platform has enabled us to go multi-channel and cross border without breaking the bank with capital outlay. The tool generates efficiency in the business whether through the order management side of things to dispatch and product loading. The support you receive this feels more like a business partner rather than a software vendor. They help you to get the best of their system for your business as every client is different It helps future proof as they take on the burden of keeping up to date with channels and couriers so that you don't constantly need to worry. And excellent tool to help your business grow.
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Randomly Set
Excellent Software & Awesome Staff
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We have a huge stock range and we needed a proper system to list all of our stock. We worked with a managed service provider to shortlist 2 companies and we went with Volo. The Volo system was the better all-in-one system. It had more features and allowed us to handle everything, including the messages and emails, from one place. The Volo platform is very easy to use, it’s very intuitive. As I said, I like the fact that everything is in one place. That really simplifies things for us. Also, we see some real efficiencies in our in-house processes. We don’t have to open each order through eBay, and print it, that kind of thing. In regards to their customer service and support, well, that is spot on! Simply open a ticket and someone will get to you. Also, their account managers do a great job of keeping you up-to-date and informing you of best practices. All in all, a cracking piece of software backed up with awesome members of staff!
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arnolg
The truth about Volo .... Review of Software (EsellerPro)
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Let me start by saying that non of these systems are perfect and we all should get used to that, it's just a case of finding a system that has the least number of problems that will affect your business and the way you run it. In the last 15 years online we have used a few of these marketplace systems, some good, some bad, some average, it's safe to say we are experienced in ecommerce, however we really hit a new low with VOLO. Suffering from a few constant niggles with our previous system we decided to take the plunge and move our business to a new level and opted for the "market leading" solution (their words .. haha). We were to find out this was the biggest and most expensive mistake in our history, we did move to a new level, lower .. a lot lower by the end of the nightmare. Volo: "Our approach to working with you works like this, listen, learn, challenge, advise." Perhaps should be re-written to: Listen, take, compensate, ignore, The Volo experience: Faceless corporate feel - if you have a problem you can always speak to the "Head of the Customer Success" Onboarding setting up nonsense that is spun out for weeks to justify the ridiculous development set up fees. You will likely be locked into a contract for at least a year. Endless long winded training courses to learn the most basic processes Probably the least intuitive system you could ever imagine. Some data fields are name differently in different locations - added confusion (but you can log into the definitions section in support for the key!) A system that we found to be generally unreliable Magento extension was very limited at best - appeared to be launched before it was tested properly Very limited purchase ordering system The re-pricer failed and helped us sell at postage plus margin, substantial losses Huge bills linked to a % your turnover - you work harder, they do the same, they get more. Features that do not work / or as expected and do not get fixed in a timely manner An elusive account manager - if available you may speak to every quarter, definitely not a selling point Support tickets left unsolved after 6 months, yes really. You get to know support very well, you have to ! - expect to write or respond to a ticket every day or so. You will waste a good part of your week on calls to support Almost all support tickets are "escalated" - must be to give them more time, plus it does look like they've done something Tickets are closed without being fully resolved, regularly. System runs on out-dated version of Java There are some redundant functions No web based version The whole design of the interface looks like it is from the 80's If you give notice on your term - your support ends that very day. You'll have such a struggle with this system you'll take your eye off your business and the bottom line will suffer. On the plus side: When the system fails, they may pay you compensation for your losses, three times for us .. Make sure you read the terms of the agreement if you are still silly enough to be taken in by the sign up
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stoptheworld
Probably the best out there.....but
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Been using Volo/eSellerPro now for almost 10 years. Without a shadow of a doubt, it is the best platform out there, but there are some pitfalls. The actual platform runs on Java, so you do need a reasonable internet connection. Forget it if you are at the end of a 5km ADSL line that can barely get 1/2 meg connection. Works just fine on most "normal" (6mb+) adsl lines. Setup and config is a bit daunting, and be quite wary of importing existing listings from ebay - if you're selling just on ebay, Volo can just import all your existing listings, but you will have to review all of them at some point - e..g. the images are from ebay quality, you'll probably need to reload them, desriptions are useless, and you'll have to (probably) set up a whole bunch of item specifics you'll need to add back. Works fine with ebay, and their own webstore - however, the more channels you add, the more clicks/tabs and data you'll need to add - there isn't a "single page" mode for all the data. Inventory management is OK-ish, not as good as a WMS, but will allow locations / comingled locations / rotating pickface, but not any kind of pallet movement/replenishment - but will do picklists and doesn't lose stock! Something that NONE of other packages does anywhere near as well. If you need inventory management in the same package, you need Volo. 🙂 It does drop shipping and purchasing, but can't comment, as I've never used any of these features. You don't need to be a nerd to do it all, but it does help - with all the tabs/options, it's something you are going to have to learn to get the most out of. The worst part (as some of the other comments you'll see) is the support/implementation team from volo - many of the original staff that actually know the product aren't there any more, and some of the "experts" know less than we do, nor do they fully understand the changes/fixes they make. You also aren't part of the roadmap (no matter what they say) - so you really do have no meaningful input into how the product is going, Without Chris F there (founder/CTO), I would be worried, as the support/implementations just aren't up to what you want. Be prepared for "fixes" that break things that used to work well then being "that's the way it works" from their "support". Unless you are a large player with clout, you're dragged along with what they want on the roadmap. As the team grows further, I'd expect it to be worse rather than better (just a personal view).:( eBay store design is good, and good value, but website design looks good, but if you need something that isn't "out of the can", be prepared to wait, and wait, then wait some more. Same goes for anything you need. A month timescale can easily be 4 months. COS royal mail shipping for example isn't really what you'd expect - yes it's integrated, but it's terrible compared to DMonline. Be very careful what you ask for with implementations. You're also going to have to "learn" on a live environment, as yet, I've never had access to any sandbox environment to try anything, which leaves you in the hands of the "specialists" who usually aren't that special. If I can say one thing, give us a sandbox where we can copy our live environment from to try things.:'( It's also "up" most of the time, you won't have that many outages in terms of server down time.:) Overall, if you are prepared to take the standard package with templates, and work with it, then you're not going to be disappointed. It'll do just about everything you need out of the box, without any additional systems, even generates invoices and can send accounts data to sage. You can get up and running quickly, but you will have to invest time into learning it to start to get the best out of it, and be prepared to do the investigation yourself, and you'll probably only use about 10% of the screens/tabs, ever, so you will need to learn it :O Would have been 5*, - support staff and implementations let it down.
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john628
eSellerPro form a long term user perspective
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We actually took the decision to use a software solution very early on in 2006 when the business was around a year old. We had something like 100 SKU's and were already finding it hard to keep everything in synch, in stock and under control. There were only a couple of options then and they were basic compared with the powerful solutions now on the market. I often hear people commenting that these solutions are expensive and unnecessary. Nothing could be further from the truth. We recently calculated that the solution we use - eSellerPro - saves us around 3 people in a 9 person company. If I thought about it more I could probably up that to 4 or 5 and I am not exaggerating. In September 2014 we shipped just under 20,000 items. Don't forget these items also had to be bought in the first place, booked in, stored and picked/packed. Just 9 of us. Why do I say it saves us so many people? No. I'm not on commission. There are of course the things you would expect it to do - it manages our stock across the channels we use ensuring we don't oversell. It gathers orders, payments etc. and presents us with a list of orders requiring dispatch. Of course it prints packing lists and communicates statuses to the channels themselves. But is also does things you might not immediately realise. The software works 24/7. It manages our stock ensuring we re-order before we run out and warning us if we have dead stock which needs to be sold. It helps us to speed up answering questions by presenting them to us linked to products and customer orders along with stock answers for commonly asked questions. Using clever algorithms it calculates our pricing and to make sure we continue to offer competitive pricing it can re-price items every two hours depending on our competitors pricing. If a supplier increases prices we can download a price file and within minutes the system has recalculated selling costs and updated listings. It is hard to imagine doing this manually. The system updates stock information from suppliers each morning ending listings where stock is no longer available and warns us if items are becoming low at the supplier. Accounts are a pain for most small businesses. Each day the system updates our accounts package with sales, VAT, cost of goods information making VAT returns and annual accounts a far less painful experience. Communications with customers. Yes it does this as well confirming orders, despatch and sending receipts. You have probably seen eBay Strike Through Pricing where you can see the crossed out RRP next to the selling price on the item listing. This and initiatives such as the Argos Click and Collect are often offered to Multi-Channel Software users before being rolled out to other sellers because the systems use the eBay API making these things easier to manage. Yes Multi Channel Software costs £££ and that can be hard to swallow for a small seller but remember if you plan on growing you will need a solution sooner or later and its far easier to do is sooner. My other piece of advice on the subject is to choose wisely. Its hard to and expensive to change providers later. Talk to users who have used the system for at least a year and find out if it is suitable for the channels you use.
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pinkcatshop.com
How pinkcatshop Got Ahead in Giftware
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We started pinkcatshop.com in 2006, but by 2009 it was clear we needed something to manage all the other places where we wanted to put our products. When it comes to online selling, you have to be able to manage the two key marketplaces, eBay and Amazon. It’s where all online shopping gravitates to and I don’t see that situation changing. People may window-shop on your website but then they might buy on Amazon for example. In the beginning we were quite green and went with a local outfit. They weren’t up to it and in fact later went into liquidation. We went to a trade show for ecommerce, met a lot of eSellerPro competitors and initially were quite close to signing with someone else. eSellerPro were conspicuous by their absence, and we thought they were like a secret society that only those ‘in the know’ were allowed to join!” We rely on eSellerPro entirely. Over the years we have grown to utterly embrace it. I like the way it has developed and continues to develop. It is a vast thing, an incredible piece of software that seems always to be pulling in new elements and new platforms. We only contact support when we have to, and we’re able to schedule phone conversations to clear things up rather than having to type and explain via chat. That helps us to keep moving forwards quickly. We’re all about finding different stuff, new stuff, being first out of the gate with it and providing the best possible customer service we can. eSellerPro helps us accelerate getting it out there and dealing with our customers efficiently.
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80doubledd
Outstanding Solution
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We have been using eSellerPro for a year now and are extremely impressed. It has helped us to automate and streamline many areas of our business, particularly the ability to list products and sync quantities over multiple channels, in our case Amazon, eBay and a stand alone website. There are many other areas where the software has helped us to increase efficiency. Also, the fact that it is a cloud based software allows any team member to work in any location, simultaneously in real time, which for us is a huge benefit. I checked out many multi-channel inventory solutions, and each comes with its own mixed bag of benefits and drawbacks. There is no perfect solution. But eSellerPro seems to have a very deep grasp of the e-commerce world, and takes it all very seriously. The customer service may have been lacking in the past, but I can say that from my experience they have revamped their technical support and any tickets that we open for any issues are answered and resolved usually same day, if not in a matter of hours. I believe some of the grievances on this site are with the set up process. Setting up the software is a bit of a daunting task. What do you expect? It's taking multiple channels and which have different styles and features, and varying business needs and products types etc. and puts them all together into one interface. It's an extremely complicated task and how they have managed to do it is nothing short of miraculous. It's an extremely impressive system. So setting up and learning how to use eSellerPro takes time, patience and dedication. There is huge amount of hours and work necessary to get up and running, because you are also transferring from your old system into a new system. There will be costs to transferring, but the payoff is huge. And they provide exceptional training programs and guidance. Sometimes we've had to be a bit pushy in the beginning to get our implementation finished, but pushiness is part of doing business, and these guys are busy so you need to make sure you get their attention. At the end of the day we haven't even taken advantage of many features eSP has to offer, and still we are benefiting immensely. I feel confident that we will use the software hopefully for many years to come, and they are constantly updating and improving the system. It seems that the people working at eSP are specialists with vast experience and are passionate about ecommerce. One thing I would not suggest is using eSP if you cannot function on UK time zone, at least half the day. I think its very important to be able to communicate with eSP support and account managers during their opening business hours, and they are in the UK, particularly during implementation phase. We were on Skype with our implementer many hours during the day, and training sessions are on UK time. Probably better to stick with a US solution like channel advisor until eSP sets up an office in the US, unless you fancy working in the middle of the night. It's not cheap, but for us was a great investment that is already paying off and hopefully will pay off a lot more as we grow our business.
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Paullywally
Opened up a whole new world
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We set up with ESP on ebay's recommendation 2 years ago as we were about to take on a lot more work, we are happier now than we have ever been with the programme and we are now a top 3 techonology seller on ebay, it has opened up a lot of opportunities for us and although the response to support tickets issued can be painfully slow sometimes, with the help of our account manager we get things sorted. The scope to scale up within ESP means that I never need to worry about if the program can handle it or do what I want. I would recommend ESP to anyone that was a large enough seller to require a system like this.
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Gridstop
The Best Around
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We moved from Channel Advisor to Esellerpro 4 years ago. We have never regretted the move for one minute. We now operate websites, as well as both eBay and Amazon sites in different countries, and everything that needs to be done, can be. The warehousing system is fantastic with both multi locations and multi item location within each warehouse (we use both). The integration into all channels is both simple and efficient, and the link into Sage means even the accountant is happy (not an easy feat). The support function is now excellent. Originally it was slow and frustrating but since about 2 years ago it changed to become slick and responsive, and customer issues are quickly resolved. Anything that live support cannot resolve is handed to a development team, who are straight onto it. I would also add that the account management function is excellent with ours assessing our account, and finding way to increase our sales. This has been much appreciated. Overall therefore I can only give it 5 starts. Would I think of switching elsewhere? No. I regularly check other offerings and in my view there is nothing to compare.
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GreenSparkPlugCo
A Real Game Changer...
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We set up Eseller pro on a whim without any prior research. I have to say overall my experience has not been to say the least faultless (quiet often my error in hindsight) but with such a vast and intricate bit of kit covering so many areas of the business I must say I've really enjoyed the power and control it gives and highly recommended to anyone coming from a similar business model. This is our 4th year in eCommerce and we set up ESP in June 2011 with 4,000 products initially. The growth and control we now have with 45,000 listings only 2.5 years on has served me beyond my expectations - the business is moving forward and expanding and even still today we are finding ESP has already the ability to help by adding on already available services. The ability to add more products, control stock, amend listings, help with emails, error rates, problem customers, add new suppliers, telephone orders with virtual terminal, packing QC screens, automated purchase orders and opening up new channels has shown an increased revenue on average per month of 10k 2011, 40k 2012 to 85k 2013. The growth has been fantastic to say the least and has come with a lot of hard work as a one man team and learning within the software. Software training conference calls have been readily available and have helped me move forward. Some support can be a little slow but prioritizing the support with anything stated "Urgent or Critical" generally was sorted or responded to within an hour so I mustn't grumble and once I was understood the procedure I knew which button to click when in trouble.. Initially starting with one ebay shop we have since added channels in Amazon in 3 countries ebay in 5 countries over 2 ebay shops and 2 magento websites looking to grow to another 2 more within 6 months all controlled in the back end by ESP. We have gone from a 2 man team to a 8 man team all using ESP daily with different job roles successfully. All my listing were created with easy excel imports and vast amount of information / images can be imported in seconds. Our new site connected to ESP is just launched and working smoothly carsparkplugs.com Thank you ESP!!! 🙂
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sparko1978
eSellerPro - Avoid at all costs.
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Hi, Please note, for some reason I've had to select a star. there should be an option for a minus figure. I have held back from writing a review over the last couple of months in the hope that ESP could right all the wrongs they have managed to unfortunately achieve since we joined them in January 2013. As they continue to disappoint I have been left with no option. Let me make this clear, we have had almost 10 years experience using Marketworks and Channel Advisor so find ourselves very knowledgable of marketplace software systems. So let me summarise this in one sentence first. DO NOT LEAVE CHANNEL ADVISOR FOR eSELLERPRO. If you wish to learn why i make this bold statement then feel free to come back in a few months when I will add to this in great detail (a few reasons prevent me at the moment but as I have no confidence in ESP I know I will be back) Perhaps if we weren't confident in what we were doing then ESP could have got away with what they have done (or not done) but trust me, avoid eSellerpro. You really don't know what you are letting yourself in for.
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cadguru
Empowers a small business
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We have been an eSeller client for 3 years and did a lot of research and demos of alternatives before taking the plunge. As a small specialist mail order company we had enjoyed fantastic growth online from our established websites but were playing catchup with our competitors with marketplaces such as eBay and Amazon. We needed something to help us push into these markets while maintaining good customer service. As i am sure many of you will appreciate when you run a small mail order company the staff have to be very flexible and wear many hats. This combined with juggling various admin control panels, stock inventory and phone calls can make for a very stressful office & warehouse environment! eSellerpro has a steep learning curve and is pretty vast in terms of control panels and settings. However once the training is complete and you get to grips with the system, the power it provides in one single application, in my opinion is top class. The only real negative i have that drops one star in my review is the older Java requirement may cause some larger I.T newtwork admins some security issues and also a strong internet connection is required (one of our offices had 2meg which is painful). Page loads can also be a little bit laggy in heavier areas of the system, but nothing to really be a deal breaker. We had previously used MNP OrderActive Mail order software and our own OScommerce powered websites. It was a big decision to drop these and move across. The pricing is not cheap and many will gasp at giving away sales margin, however if you do the maths and look at what you are currently paying for decent server hosting, support, web development and various other web marketing costs, it actually starts to make more sense. That combined with the fact it does the work of at least 2 people in the office... In my opinion , if you have the commitment to throw everything into one system and rely on it to run your business completely, you will not be disappointed. It does take a leap of faith and will take some getting used to, but once running smoothly you will be slick, efficient and seamless. You can relax and focus on what matters to all of us - selling more products and making money. 🙂 We use eSeller support regularly when we make changes to the system , add more websites or require some unusual customisations and always get a pretty decent response time either via ticket, live chat or Skype. I would recommend to any retailer who is not afraid to dig in and undergo the (fairly extensive) training and needs something to help give them the edge in an increasingly demanding and tough ecommerce industry,
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cookster999
Helped our business grow
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We have been with eSellerPro since March 2011 and it has helped our business grow and grow. The implementation didn't take long and we were able to get up and running fairly quickly. After a terrible experience with Monsoon, this was a breath of fresh-air. We have had a dedicated account manager since day one, and our current one is excellent and always does what he can to help us should we need anything. He is busines savvy too, so he understands when we need ESP to implement something that keep our business moving forward. The system isn't ever going to perfect for everyone, but we find it easy to use and we have 7 staff members who use it daily at the same time, without any issue. Having ESP has been like hiring more staff, as it automates so much for us, saving us lots of time and in turn money. I am sorry to hear that one of the reviewers had a bad experience, we recommend ESP to other sellers and hope that we can continue growing our business with their help.
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CIRetailer
ESP has grown our business 3 fold in 2 years
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We joined up with ESP in 2011 after trying two other big name multi channel solutions and much research. This is the best solution for us, we sell across multiple platforms and have also got a web site solution all designed and hosted by ESP. Initial set up took a little time, but the support and training was superb with help at all points of the setup to it going live. We had a few teething issues which were resolved quickly. The system runs very smoothly and fast enough 99% of the time with the odd issue every now and again. These issues are always dealt with quickly. All systems have the odd issue which is no surprise due to the complexity of all the data being dealt with. Ongoing support is good, we have a very good account manager who looks after us, makes suggestions of improvements and informs us of up and coming changes etc. Training sessions are always available for a refresh if required or if we have a new member of staff that requires training. The pricing structure in my eyes also makes perfect sense. ESP take a small percentage of the sales we make, meaning that the more they can help us sell, the more they will get. It's in their interest to help us sell! So we both win. Companies that offer free or low costs solutions normally means the support is rubbish as they can't afford to employ enough staff. ESP does the job of 3 people so is a small price to pay in comparison. In conclusion, ESP is not perfect (hence 4 stars) but is about the best solution available in my opinion! I would recommend to anybody (well maybe not to our competition!)