Service Details
UPS Mail Innovations is a logistics provider and USPS mail consolidator with US domestic and international services.
Domestic shipments use the UPS network and US Postal Service to achieve fast delivery and cost savings. A range of international options is available to more than 200 countries.
| Platform | SaaS (Cloud Web App) |
| Customers Supported | United States |
Pricing & Trial
| Price Range |
| Contact the supplier for pricing. |
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Bonnie Harbaugh
Terrible service!
What where the positives?
None.
Any negatives?
The entire process.
Summary
Any company using this service should be required to disclose such before an unsuspecting customer makes a purchase. I believe I could walk the package across the country in less time than it takes for this process to deliver it to me, and I would at the very least know where it is every step of the way. Why not just ship directly with USPS?
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Brian
Use a carrier pigeon instead
What where the positives?
Bold of you to assume there are any
Any negatives?
Go to the middle of nowhere. Gaze upon the night sky. Observe the vast number of stars, and wonder at the fact that they pale in comparison to the number of negatives I could post here.
Summary
Ordered a box for a ring in mid to late November, visions of a New Year’s proposal to my girlfriend dancing in my head. Here I sit, New Year’s three days in the rearview, my beautiful custom box sitting in a dingy warehouse 300 miles away. This service is an absolute obscene joke. This is the second time I’ve been unlucky enough to have this heaping pile of garbage forced upon me. Both times, my package has sat for weeks, waiting to be handed off to USPS. They wait until there’s enough UPS originated mail to justify picking it up, which takes an inexcusably long time. Thankfully I haven’t had it happen to me (yet! It still hasn’t been picked up!), but from my understanding, their loss rate is far higher than other shipping services. Overall it’s worse than worthless. Your package may eventually arrive, but it will take far longer than you had planned. Seriously, if you order something and the only option is this, email the seller and ask to have it sent through a different service. Worst they can do is say no, and if it costs a little extra, it’s worth it. If not, take your business elsewhere unless it’s something you don’t care to receive in the timeframe you expected, if at all. I could go on for days but I won’t. Just take this as a warning if you will. Mail innovations is 100%, utterly, laughably useless.
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Billy
this service needs an investigation
What where the positives?
Close your ends, what do you see?
Any negatives?
EVERYTHING.
Summary
my mom ordered a package back around november 24. it was shipped and expected to arrive December 1st. at the time of this review, it is December 20th. We have been tossed around between the shipper, UPS, and USPS multiple times, with no results. we are told the same exact thing each time, and UPS refuses to launch an investigation into this corrupt service. if a shop requires you to use this shipment method, find your item elsewhere. this service is not worth the hassle...and I will be leaving a BBB complaint.
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John Halabrin
Don't think could be a suckier service available, makes USPS look terrific
What where the positives?
Absolutely not a thing !!!!!
Any negatives?
Everything about this service is NEGATIVE !!!!
Summary
I will never again order from this retailer that chooses to use this suck service to deliver their product. First disappointment was they processed the custom item in China versus US facilities. As folks have said, it took less time so far for the item to travel across and from China to New York versus the time it has spent being handed to the UPS Mail Innovations Expedited (and lord what a oxymoron that term is for this service !!!) and waiting to go from the UPS MI facility 65 miles from my home awaiting to finally show that its been given to the USPS folks for final delivery. As say, will never buy from this vendor again, will buy from US company that uses better delivery services....
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Linda
Why is this shipping "service" even provided?
What where the positives?
NONE
Any negatives?
No tracking for several days. Expected delivery date wrong for several days. Transfer to USPS took several days. Everything is negative about this shipping process.
Summary
I ordered an item 8/6. I was notified it shipped on 8/7, then no more tracking updates until 8/14. The package was then a 2-1/2 hour drive from my address waiting for transfer to USPS. My package then went to 5 miles from where I live and it took 2 days to get to my post office. It is supposed to be delivered today but how many times have I heard that?!!! I could have gotten this faster via Pony Express. I am sorely disappointed and won't order from a company that uses this shipping process.
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T Wells
This is the worst service ever.
What where the positives?
None
Any negatives?
Everything is negative!!!!
Summary
I would never recommend this service. It is my 60th birthday and I special shirts made for my family and did not receive the package. Totally put me on a bind and was extremely embarrassing!!!
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Michelle
BEWARE of UPS Innovations
What where the positives?
Nothing
Any negatives?
Everything
Summary
UPS Innovations is a TERRIBLE subcontractor many internet based companies are using! I spoke with my local Postmaster and they have been having problems NATIONWIDE FOR MONTHS with NO corrections made by UPS Innovations after being made aware of the problems on many occasions! They incorrectly track packages so that they appear to have been delivered to the USPS and the items are just waiting for USPS to "accept" the packages. Meanwhile, the USPS never received the package! They are forced to scan an acceptance tracker for large bags filled with packages and don't know if the packages are actually there that are on the list until the shipment they received is processed. They have no way of contacting local UPS Innovations offices to track the missing items. Many items are either shipped to incorrect other facilities or they disappear completely! PLEASE, reconsider before subcontracting with UPS Innovations! I for one will nolonger purchase from retailers that use them! I now have not received 3 packages from 2 different stores because no one can locate my items just this month alone!
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A.J.
Awful
What where the positives?
N/A
Any negatives?
Everything
Summary
I despise the fact that this is the only way you can get some things shipped from e bay. The shipping takes so long. My package has been stuck on arrived at destination hub for over a week. It got there from China In three days. I would pay for a better shipping option but you don’t get the choice. So here we will stay in shipping limbo for most likely weeks. E bay needs to ditch this shipping option completely.
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Linda
Long Way Around The Block
What where the positives?
Nothing.
Any negatives?
I paid for expedited shipping from the retailer. I have been trying to track 3 packages from them for almost a month now. Expedited shipping? I hate to see what regular shipping is. I have repeatedly called the post office and keep being told that they can't tell me where the packages are and to call back in a couple of days, which I have done 4 times now. Just today I found out my packages were mailed through Mail Innovations. I called UPS and they claim the packages were given to the post office. The post office claims they don't have them. This is more than frustrating! If this Mail Innovations is in business to irritate and frustrate people, and just plain test their patience, they are doing a bang-up job. Every time my packages were scanned, they would sit there for days. Now they are just plain "missing in action." No one involved in this has a clue what's going on or where my packages are. Two weeks ago my packages were scanned at a location 1 hour and 20 minutes from my home. Today, only God knows where they are. This service is not a "service." It is a disservice to anyone who uses it I am so utterly dumb founded by this whole ordeal. I have decided that I am no longer ordering anything on line to be mailed to me. I will stick to buying things in person at retailers. This is just too much!
Summary
I would not recommend this service to anyone, unless you are okay with waiting an eternity for your package, if you even get it at all!
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Aaron Button
Terrible Service
What where the positives?
None
Any negatives?
UPS gets the package to the USPS Main PO in Harrisburg, PA and the package just sits there, I had one sit at the Main PO for ten days before they delivered it. I'm now waiting on another package thats been at this same PO for over six days now without any movement. Its just an awful system.
Summary
If you don't care when you get the package, weeks, do it. If you need it don't use it at all.
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Eric
Don’t use this shipping service
What where the positives?
I guess it saves the shipper a few pennies.
Any negatives?
Everything about this shipping service is bad.
Summary
If you want to wait 3 weeks for a package that should arrive in one day, use this shipping method. I ordered from a company 2 hours away. The package shipped and went two states to the right, then one state above then back two hours away to the original city I ordered from and then finally to my city where it sat for a day and then finally out for delivery. All that travel and sit time took three weeks. I can’t imagine it saves that much money for the company to use this shipping method.
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Kimberly
The Worst of Both Worlds
What where the positives?
Ummm...potentially a "Positive" COVID test after having to stand in line at the Post Office to retrieve a package that was supposed to be SHIPPED TO MY HOME. I'll know in a week or so. ::shrugs::
Any negatives?
How much time do you have?
Summary
In theory, this is a "partnership" between UPS and USPS where UPS ships your package to the post office & the post office delivers it to your home - but the "innovation" is actually that it allows the shipper, UPS, and USPS to take turns blaming each other for losing your stuff. Do. Not. Recommend. Use UPS. Or use USPS. If you actually want your stuff, do NOT use this weird Frankenstein shipping partnership. Before I finally had to drive to the post office to get my package, I had this DM conversation with UPS: UPS: We are really sorry for the inconvenience you have been having with this service level, remember that UPS offers more services that do not involve the Post Office as the last-mile carrier. Me: I don't understand why UPS offers "Mail Innovations" at all, knowing that their partner will drop the ball on actual delivery. :-( UPS: We are really sorry for that, we have many other services that can be used, so for future packages, you can ask your sender to use another service level.
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Sandy
Absolute garbage. Take the advice and don't use this service
What where the positives?
Frustration
Any negatives?
Everything. My package was sent from a company to them on the 26th promising to have it sent by the 31st. Since the 5th is 'on its way to usps from Kansas city' and it's the 9th still on its way. It's a miracle this service exists. I've given up on the package ever getting here. I've had things shipped from different countries several times much faster. All I ordered was a coffee mug that I might as well have gone to Walmart for.
Summary
Shut down the service
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Keith
What a joke
What where the positives?
Lmao
Any negatives?
Every bit
Summary
Honestly who ever came up with this service should be fired. I place a international order and it left China quicker then it took to get to my post office once it reached the US. Why is my package going from UPS to USPS and not one idiot can scan your package properly so you know where it is. Could be because they don't want you to see it's just sitting in a warehouse for days before another degenerate decide to put it on a truck. Constantly having issues with USPS as every American knows they've gotten real bad and UPS has now decided to hold their hand🙄 God help us all.
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Sofia
Please ship using USPS directly instead.
What where the positives?
None, whatsoever for the recipient. It Maybe cheaper for the shipper. But, given the delays, lost packages, lack of customer support for receivers, it might be better to shop from a different company altogether than someone who uses UPS mail innovations.
Any negatives?
Not a day definite service. Packages are usually sitting in distribution centers for weeks before reaching USPS. Packages are lost during the handoff to USPS quite often, or the label is “unreadable” according to USPS. Recipients do not have any customer support, only shippers do.
Summary
It took less Time to have packages shipped and delivered along with customs inspection from Netherlands, Italy, and India to US than it took for UPS mail innovations to handoff a package to USPS shipped from Arizona to Washington. That should sum it all up.
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Vic Ferrari
Saying UPS Mail Innovations the sabsolute WORST" is incredibly generous.
What where the positives?
It cannot procreate.
Any negatives?
Everything about it.
Summary
If you don't care if something you ordered ever arrives, UPS Mail Innovations is PERFECT for you! If you'd rather have a package literally sit for weeks awaiting an "arrival scan", you'll LOVE UPS Mail Innovations! If the speed of coast-to-coast delivery by Pony Express is just too fast, use UPS Mail Innovations! If you own a business and would rather lose customers than retain them, using UPS Mail Innovations is the middle finger you can't wait to flip! If UPS Mail Innovations were used to move Union troops and supplies during Civil War, Grant would still be waiting to take Richmond and we'd all be singing Dixie before ballgames! The ONLY reason UPS Mail Innivations exists is to torture consumers. I'm not sure what business school you have to flunk out of to even CONSIDER using UPS Mail Innovations. It takes an unbridled commitment to save pennies and lose dollars to fall for the terrible scam that is UPS Mail Innovations. I'm still trying to figure out what's "innovative" about horrendously slow delivery. If the DMV and a three-toed sloth had a baby made out of bumper-to-bumper delays, it would move like The Flash compared to UPS Mail Innovations. That's as highly as I can speak of the cluster of cholesterol clogging up the arteries commerce under the inexcusably dishonest moniker of UPS Mail Innovations. I'm worn out from being so nice.
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David Bourgeau
Any service is better than this one
What where the positives?
None. Zilch. Zero.
Any negatives?
The support number bounces to the same voicemail no matter the option you choose and no one calls back. UPS is no help. Their new motto seems to be "pass the buck". It was labeled as in my city pending acceptance. Postal clerk searched the building. Not there. After 3 hours of phone calls UPS won't take the complaint and want me to contact the seller. Kept saying that this was the service purchased by seller...and couldnt seem to understand that the package had been sitting in their "locked truck at the post office" for ten days. From now on we check delivery partners. I won't even ship with UPS after their horrible service. Manager refused to even take complaint and instead gave me address for their legal department.
Summary
Choose any other service. Do not use Mail Innovations. There is nothing innovative about it. It takes longer to receive a shipment from NY to Ohio than the pony express.
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Scram
Roll of the dice delivery service
What where the positives?
n/a
Any negatives?
package delayed near indefinitely when it should have arrived before christmas, no answers from UPS
Summary
don't use this service if you value getting stuff
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KS Dickey
Deplorable Shipping Services
What where the positives?
None
Any negatives?
MANY!
Summary
Ordered a Christmas gift on DECEMBER 3RD and it still has not arrived!! The tracking has huge gaps, and now it keeps saying it will be delivered by 9pm everyday with no package in sight! I didn't know the retailer would be using this service, but I will be hyper vigilant in the future about checking before purchases! So frustrating!!
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DeannaWH
Biggest. Joke. Ever.
What where the positives?
Nothing Positive
Any negatives?
1. The tracking is bogus, and status changes from out for delivery to awaiting pick up or transfer. 2. Packages sit in facilities for WEEKS. 3. Packages traverse the country back and forth for WEEKS.
Summary
Worst option for customers and businesses. It's a transport logistics service! They have ONE JOB and they can't even do it.
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Chandra
UP MAIL INNOVATION
What where the positives?
There are no positives. I still don't have my order after 3 weeks.
Any negatives?
Plenty! The ups cannot help with this service and the post office can't either. It is a complete disaster for any customer to have anything shipped this way, just so the company can save money.
Summary
It sucks!!! My order is just stuck with no further updates and it has been weeks now.
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Alpha Wolf
19 days and counting since we were notified package shipped.
What where the positives?
What positives?
Any negatives?
No tracking info for nearly 3 weeks, although we were originally that the package shipped on Dec 5th. Updated tracking info tells us absolutely nothing expect that our package is coming though UPS Innovations and that it hasn't even left yet. No projected delivery date. Was supposed to be here for Christmas and we (wrongly, apparently) believed that 3 weeks would be ample time for it to arrive in time. I could go on, but I'll stop there because my blood pressure is going up. I can feel it.
Summary
We were told package shipped on Dec 5. Two days ago, we finally got notified that package was coming through Innovations "expedited" (kind of ironic, seeing as how it's already been 19 days) but the package still shows as not even having left yet. I walk with a cane and I am 100% positive that I could have walked to wherever the package is sitting on a shelf collecting dust, on foot and in the current subzero temperatures, to pick it up and gotten back home by now. That's pretty sad when you consider that they have trucks and do this for a living. Yes, I am being facetious because this package was SUPPOSED TO BE A CHRISTMAS GIFT and it's very apparently not going to be here in time for that. Way to go, people. Nothing quite like getting major disappointment for Christmas. Do better. Please. For the mental health and sake of everyone that has paid you, with money, for your services. I feel like both the sender and myself got taken for a ride, unlike my package. And to be clear, I use the term "services" very loosely in this description. People don't like to wait unnecessarily for what they've paid for and should be able to rightfully expect to receive it within a reasonable length of time. That is the polar opposite of what is happening here. This is an absolutely detestable business practice. 0/10, do not recommend.
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Laueen
Christmas gifts did not arrive
What where the positives?
Absolutely none
Any negatives?
Horrible horrible service. Never again. I wish I could give a 0 star.
Summary
Still can’t find my package because you can’t track it until they sent to USPS. I have no idea where my order is or when it will be received. The company that shipped my package is doing an investigation to find out where my order is sitting the day beofre Christmas. Horrible horrible service. Never again.
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James T
No one should use this service
What where the positives?
None at all
Any negatives?
So many. Shipping speed is bad, but worse is that all three packages from three different vendors appear to be lost, even though the tracking info says it's at the post office. I've spoken to the post office -- it never arrived there, and they say this happens all the time with UPS Mail Innovations.
Summary
Worst shipping experience ever. Dishonest about the tracking info. DO NOT USE.
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Speedy
Poor Delivery Speed, It Should Be Cheaper For This Time Duration.
What where the positives?
I have not experienced any
Any negatives?
Poor Delivery Speed, It Should Be Cheaper For This Time Duration.
Summary
It Should Be Cheaper For This Time Duration.
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P
You thought the Post Office was bad
What where the positives?
none - absolutely none. Waiting for Christmas presents, 90 minutes from home and now they are in some other city and 'pending acceptance'. Fanatics blames UPS and UPS blames the Post Office. Nice racket they have.
Any negatives?
Everything - presents ordered 12/1, shipped 12/14, missing 12/17 and now expected delivery after Christmas. Call UPS since the tracking # sent me there, they tell me to call the Post Office who are also clueless and Fanatics just blames UPS and the Post Office.
Summary
NEVER NEVER NEVER AGAIN
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Ana
3 Packages, from different companies, and they're all stuck with the UPS in Rossford, OH
What where the positives?
N/A
Any negatives?
A package I ordered from China got to the U.S. faster than the package has moved from Rossford, OH to western NY. Tracking stays stagnant for 2 weeks with no further movement. Tracking says it's one place near my home one day and then it's in Ohio the next (going backwards).
Summary
I don't see how this saves the businesses any money when they have to either resend merchandise or refund us the money for items that never come.
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Cody
Terrible Service
What where the positives?
None
Any negatives?
My package has been sitting at the UPS location in my town for over a week stating it is awaiting acceptance to be delivered. I have not received any updates on the movement or when i can expect it to be delivered.
Summary
My package has been sitting at the UPS location in my town for over a week stating it is awaiting acceptance to be delivered. I have not received any updates on the movement or when i can expect it to be delivered.
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BB
I've lost all confidence
What where the positives?
I've learned a valuable lesson.
Any negatives?
SMH.... How does this non-innovative business even exist, if they can't even get a delivery right?
Summary
UPS mail innovations SUCKS... I just want my package please!!!!
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Bobby C
Terrible Terrible Terrible
What where the positives?
None
Any negatives?
Packages sit in various facilities for days on end. It would be quicker to ride a bike cross country pick up the package and hike back.
Summary
Overall impression is that this service sucks and its unforntunate that the retailers don't specific they are using this crap service. Would rather pay a premium to get the package in a few days than a few weeks.
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Laura Kirkland
Not working for anyone; sellers or customers
What where the positives?
Absolutely none
Any negatives?
The list is way too long.
Summary
UPS Innovations might have started out as an intelligent, workable concept but in practice it fails..miserably. Sellers and customers are extremely unhappy and it is wreaking havoc with hundreds of online businesses. Solution: Dismiss Dejoy, rethink and retool the whole thing or simply discontinue it.
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Alyssa
This thing actually sucks
What where the positives?
N/A
Any negatives?
It kept saying it would be delivered by today for over a week. I never got it. I talked to the people I bought from and they sent it again. STILL NO PACKAGE. It so slow and loses so many packages! Actually horrible.
Summary
Don’t use this service ever. Trust me you will regret it.
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john Johnson
worse delivery company
What where the positives?
My delivery has been "Out for delivery today" for 5 days. Their customer service is rude and unhelpful. No one at UPS is willing to help find out why they won't deliver my package. There is no way to get a manager or supervisor to work on the problem. All the customer service person does is read the same information that you can get online. They are frustrating and not a customer service oriented company to deal with.
Any negatives?
My delivery has been "Out for delivery today" for 5 days. Their customer service is rude and unhelpful. No one at UPS is willing to help find out why they won't deliver my package. There is no way to get a manager or supervisor to work on the problem. All the customer service person does is read the same information that you can get online. They are frustrating and not a customer service oriented company to deal with.
Summary
My delivery has been "Out for delivery today" for 5 days. Their customer service is rude and unhelpful. No one at UPS is willing to help find out why they won't deliver my package. There is no way to get a manager or supervisor to work on the problem. All the customer service person does is read the same information that you can get online. They are frustrating and not a customer service oriented company to deal with.
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Stephanie
Packages never arrive
What where the positives?
None
Any negatives?
They have lost so many of my packages. My kids birthday gifts were lost. I think people are stealing the merchandise. Why do companies use them. Not good customer service no stars really
Summary
Terrible, not trust worthy. Not reliable.
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Sam
Awful
What where the positives?
None. Seriously none.
Any negatives?
Everything. Speed of shipping. Lack of decent tracking. Updates few and far between. Packages always late.
Summary
I hate this service. It’s the worst one out there. Packages are said to be “handed to USPS” yet continue to show processing through the mail innovations facility for over a week. Parcels show as being in two different states at the same time so any accurate tracking is a joke. Items ordered arrive a week late at least. Awful.
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Patrick eleazer
Worst possible option
What where the positives?
There are none. They positively are the bottom dwellers of the shipping world.
Any negatives?
Everything, horrible pricing, horrible service. Packages take at least three times longer to arrive, if they arrive at all.
Summary
It's sad ebayers trust this service because all of the ones I know who use this company, have gotten poor feedback on speed of delivery..I can't see how anyone even uses these folks given the 1 star feedbacks I see all over the next. One 5 star review, was actually written up as a bad review. If you looking for a shipping partner, go the opposite end of this farce and you will do much better.
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Erin
Awful & useless
What where the positives?
None
Any negatives?
Package sits around for weeks with no updates; never delivered — complete failure.
Summary
Awful
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Lori McConnell
This company deserves to have negative stars option
What where the positives?
Zip, zero, nada
Any negatives?
Everything about this place sucks. It should not even exist. Cheaper? I doubt it since if your retailer uses this service for delivery you will never buy anything from them again
Summary
Sucks!
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Elsa
Terrible way to transport anything.
What where the positives?
NONE
Any negatives?
Extremely late delivery. I could have driven to the place of origin to get my package in less time. Took 14 days to receive a small package, and it STARTED OUT in the DESTINATION CITY, went back and forth to 3 different regional places in opposite ends of the state. WORTHLESS service. Will demand FedEx for all future shipments.
Summary
NEGATIVE. DO NOT USE.
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Jill
Terrible service—if only I could give it 0 stars…
What where the positives?
NONE
Any negatives?
Still waiting on a Christmas gift that should have arrived at least a week ago. Supposedly, the package is at the post office here in my city, but no one can verify that.
Summary
Think twice before purchasing from anyone who uses this service for shipping, particularly if you are expecting your purchase to arrive within a certain time period, or arrive at all, for that matter.
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Pat
Worst Shipping Option Available
What where the positives?
NONE
Any negatives?
Items go missing, no tracking updates, SLOW, no customer support, ITEMS GO MISSING!
Summary
There is no worse shipping method then innovations. The name sounds like an attraction at Disneyworld and makes you wait even longer! Ive had items shipped via innovations 2, one took over 3 weeks the other disappeared and neither UPS or USPS knows where it is or can help. UPS needs to go back to delivering their own packages and cut out the second party....
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Joe B.
Slow as could be
What where the positives?
Slick, yet false interface
Any negatives?
Super Slow, bad or incorrect tracking
Summary
It adds days to a simple shipment. My customers are pissed! And nobody can say for certain where my packages are.
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KDD21
Ends up in a black hole
What where the positives?
N/A
Any negatives?
N/A
Summary
The problem with UPS "Mail Innovations" is it's only innovative from the standpoint of its cost to UPS. It may drop the price for the shipping customer, but all this at the cost of the delivery customer who ends up with little information on what planet the package is on. What will happen is, when UPS hands the package off to USPS, USPS likely won't scan it at that point, because they'll often skip that step if they can-- at which point you've got no further information on it until it arrives somewhere where a parcel scan is necessary, likely only once it's delivered. So from the time UPS hands it off until it arrives (IF it does), it goes into a black hole. And in California, it appears that innovations packages will go to UPS in San Leandro, who will then transport them to Eureka, CA to hand it off to USPS, and Eureka is in the far north corner of the state, a couple of hundred miles north of San Leandro, which could easily be further away from the target address. USPS is then expected to take it from there-- at which point you can only hope it'll arrive and have no indication of when or where it is in the system. And then, who blames who if it doesn't arrive? Sellers that choose to use this method will then end up with a lot of negative reviews due to long delays or missing packages. Is it really worth it?
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1971Chevelle
Worst Idea Ever...
What where the positives?
N/A
Any negatives?
N/A
Summary
I don't know who the genius is that came up with this lame idea, but they need to be fired. If you as a seller are so dang lazy that you can't be bothered to take something to the post office, please close your business down. This shipping service adds DAYS to the delivery time. If an item is actually mailed at a post office, it will arrive a minimum of 3 days faster than if you use the lame UPS Mail Innovations (and there is NOTHING innovative about this service AT ALL). UPS isn't even a good delivery service with their own system, and this one makes them look even worse. Do yourself and your customers a favor and stop using this service. The postal service WILL pick packages up at your business for free - just like UPS. The difference is that there will be no delay or added shipping time, because lame UPS is not involved.