Product Details
ShippingEasy is an order, shipping management, and inventory solution with extensive marketplace, webstore, and carrier integrations.
The basic plan and above include access to USPS Commercial PLUS pricing. ShippingEasy Plus plan and above include the company’s own Flat Rate Green parcel pricing.
| Platform | SaaS (Cloud Web App) API |
| Customers Supported | United States |
Pricing & Trial
| Price Range |
| Plans from $5 to $159 a month. |
Trial Length: 30 days
Integrations & Compatibility
| Details | Integrations |
|---|---|
| Amazon Sites | Amazon.com |
| eBay Sites | eBay.com |
| Alternative Marketplaces | Bonanza Etsy Jane Newegg Sears.com Marketplace Storenvy Wish |
| Multichannel Software | Solid Commerce Stitch Webgility |
| Shipping & Fulfillment | DHL FBA FedEx UPS USPS |
| Carts, Payment & POS | 3dcart AmeriCommerce BigCommerce Ecwid Magento OpenCart PayPal Prestashop Shopify Spree Commerce Volusion WooCommerce X-Cart Yahoo Stores |
| Other Integrations | QuickBooks |
User rating
Features
Support
Ease of Use
Micki Harriman
Awful
What where the positives?
Nothing
Any negatives?
Everything, hard to navigate, too many things to set up, wouldn't link with PO because it says there is an error with credit card. I have spent over an hour, so I was going to cancel. Write us an email, well can't find email.
Summary
horrible
User rating
Features
Support
Ease of Use
Lukas Novotny
absolute time waster
What where the positives?
sounds good on paper
Any negatives?
This is one of the worst companies on the internet I've come across. From the sign up process, to verifications I've never seen anything so difficult. After all the struggle they just close my account and refuse to reopen it. No reasons given. Absolute time waster, atrocious customer service.
Summary
Do not bother. I've reached out to their support for explanation and received about the driest rejection ever, as if they don't even care. Also overall I was unable to purchase a single shipping label and I think that's pretty telling about their service.
User rating
Features
Support
Ease of Use
Michael
Completely useless
What where the positives?
That I won't ever try to use it again.
Any negatives?
Can't edit profiles. Can't edit payment methods. Can't edit shopping cart. Can't print a shipping label. Can't get any service.
Summary
Worst attempt at a "web service" I've ever seen.
User rating
Features
Support
Ease of Use
Paul
Does not Acknowledge Programming Issues
What where the positives?
Ability to process large number of labels at a time
Any negatives?
There address field is shorter than the program tells you is required thus cutting off part of the address causing undeliverable packages. On the label we use we have found out the character limit is 30 for the address field yet the program tells you 34 characters, causing the last 4 characters which is typically an apartment number to be cut off. Customer service says well just make sure the apartment is on the 2nd line. Sure if you are processing a few shipments, but when you process hundreds like we do that is not practical. Very disappointed company will not fix there own programming mistakes. We are now evaluating other programs since they will not fix their own software.
Summary
Poor experience from Customer Support and I guess management
User rating
Features
Support
Ease of Use
John Herbert IV
No customer support for their own flaws
What where the positives?
Integrated with ebay to save some time on label making and tracking information.
Any negatives?
No support for filing insurance claims through UPS (which is required to go through them). They only use automated bots to answer questions and will take you to a long page to file UPS insurance claims. Once finished the submit button doesnt work. Hours of time spent on youtube, chat forums, installing different browsers wasted because they had to add an irrational extra step to the process.
Summary
The time saved by integrating ebay feels like it was wasted battling this insurance claim only to get automated response. they demand you upgrade service to speak with a person which negates most of the claim value anyways. If you use this site you will not have insurance unless you pay for the full version.
User rating
Features
Support
Ease of Use
gary
Interface is horrible. Auto insurance settings don't work with PayPal, but it is your fault
What where the positives?
Really haven't liked it much from the start.
Any negatives?
Selected an auto insure option so that all packages over a certain value are insured automatically. Doesn't work on PayPal shipments, even though they approve PayPal as a store and gladly download orders from there. Funny thing that they don't tell you the auto insurance doesn't work. In other words they take your postage money, but their software is flawed to the point of costing you a loss on something you properly set the parameters to insure. Was basically told it was my problem.
Summary
Interface is horrible. Poorly designed and difficult to navigate. Common options are hard to locate. Learning curve is much more than it should be.
User rating
Features
Support
Ease of Use
CJ
Ridiculous Company
What where the positives?
Many features on their website. No annual fee.
Any negatives?
Get ready to waste a LOT of time.
Summary
To process your credit card FOR ALL NEW ACCOUNTS they need to verify your account over the phone (which I only found out after submitting a ticket). So I called the number and waited for over 30 minutes before giving up. Thanks for wasting my time.
User rating
Features
Support
Ease of Use
Ugh
Terrible communication cost me time and money
What where the positives?
N/A
Any negatives?
N/A
Summary
One of their employees left and didn’t take us off of their premium plan. They are terrible!!! We are a bootstrapped startup and now shipping easy has taken hundreds of dollars from us. Poor communication and awful resolution. They won’t give us our money back! I have plans to dispute through my bank. This is the worst. An employee promised to follow through and now just because the employee left, shipping easy is not staying true to their word! They seem to like hurting small businesses. One of their employees left and didn’t take us off of their premium plan. They are terrible!!! We are a bootstrapped startup and now shipping easy has taken hundreds of dollars from us. Poor communication and awful resolution. They won’t give us our money back! I have plans to dispute through my bank. This is the worst. An employee promised to follow through and now just because the employee left, shipping easy is not staying true to their word! They seem to like hurting small businesses.
User rating
Features
Support
Ease of Use
CHICHO
SHIPPING EASY INSURANCE CO.
What where the positives?
N/A
Any negatives?
N/A
Summary
Stay away!! The worst shipping solution ever, not because of the company itself but because of the insurance co. (Shipsurance) they use (same thing at the end though). Out of thousands of packages we sent in a year, we did a claim on just 10. Even though they were justified, they paid only one for about $35. Even for small claims they ask you for ridiculous stuff (pictures, affidavits from customers, letters, more pictures, estimates for fixing/replacing items, and so) It is just not worth it. The time you have to spend gathering information, sending emails and documentation back and forth is obscene, they just do it so you get tired of following up on your claim. They use all kind of excuses for not paying; To me, Shipsurance is just a way to skim money from customers and ShippingEasy is the channel. They don't even let you use the shipper's insurance company, like ShipStation does.
User rating
Features
Support
Ease of Use
teddychan
too many bugs combined with indifferent customer service
What where the positives?
N/A
Any negatives?
N/A
Summary
I only sell on eBay and my Yahoo website, averaging 200 packages per month. Bugs kept cropping up. Nothing major but very annoying. Finally a bug surfaced that ShippingEasy first refused to acknowledge as a bug -- not transferring the full address from my Yahoo orders they called a "missing feature" and said it would be on their "to do" list. Months later, still no progress and still called it a "missing feature." What a joke. I will be moving my business to a competitor in 2016.