Recommended for…
Sellers with low SKU counts and a high volume of sales. ShipBob is competitively priced for sellers who ship multiple items per order.
Service Details
ShipBob is an order fulfillment service that provides shipping and logistics solutions to eCommerce businesses. ShipBob caters to businesses of all sizes.
| Platform | SaaS (Cloud Web App) |
| Customers Supported | Worldwide |
Media
Pricing & Trial
| Price Range |
| Contact the supplier for a quote. |
Trial Length: A trial is available
Integrations & Compatibility
| Details | Integrations |
|---|---|
| Amazon Sites | Amazon.com |
| eBay Sites | eBay.com |
| Alternative Marketplaces | Walmart.com |
| Multichannel Software | Spark Shipping Stitch Zentail |
| Shipping & Fulfillment | Backerkit CartRover DHL FedEx OrderDesk Shippo ShipStation UPS USPS |
| Carts, Payment & POS | BigCommerce Shopify Squarespace WooCommerce |
| Other Integrations | Lime Light QuickBooks |
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Jon Morano (Timeless Organics Skin Care)
Listen to the reviews! They are truer than true.
What where the positives?
Absolutely NONE!
Any negatives?
I wish I could leave zero stars! Beware! The damage has already been done to our business. Do yourself a favor and look elsewhere unless you are looking for a shipping company that cannot ship!! 10+ days for fulfillment during the holidays, mispicked damage and lost parcels, inventory processing delays, the list goes on. They use OSM worldwide for their affordable pricing plan which still ends up being $14-20 for packages that we would normal ship first class for under $6. They claim free dunnage and packed with care but we had to submit claims every day for damaged deliveries. Our customers were furious and our customer service team worked over time by the damage to our business has been immeasurable. We are no on day 12 of waiting for our inventory to ship back to us. AGAIN THIS IS A SHIPPING COMPANY THAT CANNOT SHIP! Customer service is outsourced, slow, and just “escalates” with no resolution. I can keep going on all day with the immeasurable headache shipbob has caused. Their management is pathetic. Their warehouse employees are lazy. This company will not last if only the truth got out. BEWARE *UPDATE Our inventory was returned by ship Bob. Everything was thrown into boxes, including the glass products. We filed a claim and waited 120 days they took zero responsibility and denied our claim. Shocker. We are filing a lawsuit.
Summary
Summary… avoid at ALL costs.
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Gary
RUN, FORREST, RUN!
What where the positives?
Unlike the other reviews, my orders did ship on time.
Any negatives?
Where do I start? The customer ordered 6 of the same item, 3 shipped in 1 box while the rest shipped in 3 individual boxes making the freight triple what it should've been. The UPS Ground rates are insane! I operate a small business and ship about $15,000 a year with UPS, yet my rates were less than half of ShipBob. When I questioned the pricing and mentioned they claim to pass their discounts on to the client, I was told it was labor cost. $37 labor to ship one package?!?
Summary
I am screwed now. I've shipped in a full truck load of inventory and the cost to move it out would exceed what it's worth.
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Debra
Destroy your small business fast
What where the positives?
Slick interface with shopify
Any negatives?
Literally everything. It’s a maddening circus of incompetence, blame shifting and lost money- your money. I hope you like babysitting via back and forth emails and eating over charged and lost customers that happen so often you can’t follow up.
Summary
Do NOT DO IT, friend.
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Arnaud
Worth 0 stars
What where the positives?
Non for you Plenty for them, they will make a lot of money on your back!
Any negatives?
All that you can imagine and even more! The worst, the amount of money they charge you for no reasons! And good luck to get back what they owe you!
Summary
Was really looking forward working with them. And now and I am doing all that I can to close ASAP. They are dishonest: for example. we agreed on costs and they charged costs easily 10-15% higher - took months and time to get them to change and to reimburse... Plenty of other bad things, costing hundreds and thousands each time...
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Sam
Cost my business thousands of dollars
What where the positives?
I moved to Amazon FBA
Any negatives?
Everything about their company
Summary
Worst company ever. They will cost your business a lot of money in the long run. They are also charge nearly 2x the price of Amazon FBA and other fulfilment services. They constantly got our products lost and shipped out late. Terrible support. Don't do business with Shipbob.
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Nancy Warner
Run.
What where the positives?
Still working on that....
Any negatives?
Their price per pick was literally triple what I can pay to house & hire & ship all my own product. They are hard to contact, have circular customer service, hidden fees, hidden fees & hidden fees, are non-responsive, a confusing WRO system, slow to follow up, fees, and their model "is designed to work if you execute the steps perfectly"... which means they have set you up for failure.
Summary
This has been a terrible experience and I would not recommend Ship Bob on any level. I was looking to outsource the easiest part of my business and they made it the most complicated and the most expensive. Bad idea. They make me regret outsourcing.
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Madison Musgrove
HORRIBLE- Especially for small businesses
What where the positives?
Fast customer service
Any negatives?
Everything else
Summary
Shipbob promised one day processing time. Orders were in processing for up to 4 days. They charge your account for irrelevant transactions. I was charged $100 for wros that were created in order to resolve a uro. This is senseless because no new packages were sent to the warehouse, yet I was charged for receiving. After I reached out to customer service and had an almost week long conversation, I was refunded via credit on the shipbob dashboard. In addition to this $100 I was charged storage fees before the month was over( first month of using their Services) . Orders are also completed incorrectly. My customer ordered one item yet received five. Overall the services are not good and I would stay away. Shipbob has a large number of businesses saying that they used shipbob to scale, but I do not see how this is possible when looking at the service that I have received.
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MM
some of my inventory mysteriously went missing at shipbob
What where the positives?
No
Any negatives?
Read below
Summary
some of my inventory mysteriously went missing at shipbob, and they held on to the rest for over 2 weeks when I wanted to remove it from their warehouse. I’ve finally received my inventory and they basically dumped my products in a box with broken edges and a strip of tape. Some of the inventory is made of paper and now damaged! I didn’t think my experience could get any lower with shipbob but here we are. Here’s snippets of my gross experience with shipbob and what you can expect: - Firstly, if I did not have some inventory available at another fulfillment center, shipbob would’ve stopped my business for an entire month! - shipbob claimed my missing inventory is because their warehouse doesn’t know how to count. Not kidding! They said that sometimes they just count incorrectly. This was during a recorded call on August 14, 2020. - I requested credit for the mmissing inventory and after receiving my inventory and seeing how careless they’ve handled it, I doubt that is gonna happen. UPDATE: they are predictably taking forever to respond. First they said they wouldn’t credit items not listed on my customs invoice, then they read my review and said I should list which items were damaged so that they can credit them. When I asked why they suddenly don’t need an invoice - crickets, no response (email from September 1, 2020) - I asked for a video recording to see the state of my inventory because I absolutely no longer trust them. They denied the request. - Hidden fees! They told me kitting would cost $1.10 per item and charged me $2.50 without informing me of the cost change. When I asked about this - no response! (email from August 21, 2020) - They also charge your card without your authorization. You just wake up to notifications, no explanations. - Customer support is a hit or miss leaning very strongly towards miss. - Your emails will be ignored. - Your calls will end with a promise that someone will follow up. They won’t - You will spend many, many, many hours calling and emailing, asking people to do their job. - Your orders will not be sent out on time. - Your kitting will never be ready on time. - I was going to do a pre-order sale through shipbob and did a test for 5 (F I V E) orders with shipbob and it took them over 2 weeks to ship FIVE orders. - When I brought up how awful their service is I was told that, “as we work with over 4,000 merchants unfortunately this does happen rarely from time to time”. ( email from Aug 14, 2020) Sooo am I automatically just part of the ‘whatever, this happens group’!?!? Will YOU be part of that group? - You have to pay $500 for an “implementation specialist” who will respond (maybe/if they feel like it) days later with no solution to your problem because they are ‘busy with [more important] back to back meetings' (email from Aug 3, 2020). - Do not become hopeful when they offer to set up a call for you with management’, it literally just means someone in customer support with a fancy title will show up to a call. They will do nothing. - “Management” only shows up/is available for a call when you’ve voiced that you’re leaving the company. - Once you speak with “management” you’ll meet a new layer of shipbob incompetency. - “Management” will have a call with you, and then ghost you. Literally never talk to you again. ***Do your research!*** - Read the real reviews not the bots. - Read the real blog posts not the paid media articles. - Read the comments that they keep deleting on their social media accounts. - Reach out to others who have used shipbob and predictably no longer do. - Do not be fooled by reports of growth and investors pouring money into the company. Anyway, if you choose to still proceed, good luck, it will absolutely not end well.
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Ryan
Run away! They "seemed" cheaper, but tons of hidden fees & mistakes.
What where the positives?
Nothing. I regret every moment of working with them. They have consistently overcharged me (they once charged me for a 10 lb package when it was actually less than 1 lb). They once sent out over 50 packages WITHOUT THE PRODUCT. They claimed I'd pay ~$1 for kitting my product, but actually charged me ~$2.50.
Any negatives?
Literally everything - from quote to pulling your inventory out. I'll lay out our issues chronologically 1) They quoted me 50 packages without our actual product. Whats crazier is that many (maybe all?) of the packages were "audited" because they were putting my product upside down in others. 5) They made getting our inventory out a living heck. To add salt on our wounds, they made pulling inventory out as hard as possible.
Summary
IF YOU DONT CHECK LITERALLY EVERY DETAIL THEY MAY OVERCHARGE YOU. They did for me. Please, please. If you are considering ShipBob, read the reviews. TRY CALLING CUSTOMER SERVICE BEFORE YOU BUY. What's that? You cant find their number publicly? Oh maybe thats a mistake. Or maybe its intentional. Imagine having to email 50+ customers telling them their orders were shipped without a product. Imagine having to check every single bill from them to see how they've decided to screw you this time. Whatever you think you are saving by using ShipBob, consider the other costs of repairing the customer relationships they will potentially ruin. If anyone is starting a ShipBob Survivor's therapy group, please count me in. If they did not materially damage my business, I would have found their incompetence comical.
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Anthony Procopis
Super expensive shipping and handling and overcharging in warehouses.
What where the positives?
The tech and interface are fine
Any negatives?
Super expensive shipping and handling and overcharging in warehouses. Very slow inventorying. I have been charged $90 in one warehouse for 38 units and $40 for 64 in another for the same units! If you think that does not make sense, you'd be correct! I also sell on Amazon FBA, Amazon would is about 300 to 400% cheaper.
Summary
Bad, because no one likes to be overcharged and taken advantage of.
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Frederic
Please Avoid
What where the positives?
Slick looking software interface and website. We were sold on this but we have learned the hard way through countless emails, phone calls, thousands of dollars lost that we should not judge a book by its cover.
Any negatives?
Outsourced customer service email and call center, possibly in India, means issues take at least a week to solve with back and forth, sometimes they can't understand your problem. Even with a US based call center, they are stationed outside of the actual fulfillment center so all they can do is tell you they'll check in with the ops team and get back to you. Inventory sent to warehouse took about 50 days to become in stock. The earliest products came online around 2 or 3 weeks, needless to say this was an extremely stressful period where we had to deal with frustrated customers and issue many refunds. ShipBob needs to be upfront about approximate stocking times. When the warehouse make errors (and they do quite frequently), they refuse to acknowledge it. One time we noticed the fulfillment/shipping price was twice what it was supposed to be and after bringing it up they emailed back a few days later giving a URL link to a help article and essentially telling us we were wrong. Only after persistently insisting we were right did they notice the mistake and issue a credit for difference. No apology made. Another time warehouse sent wrong product to our customers, and they outright rejected issuing a refund. If you make a mistake, you'll be charged many fees/hourly/charges for their time and effort.
Summary
If ShipBob makes a mistake, you'll lose money, lots of time, with no refund or credit and be left with no recourse short of filing a lawsuit. Terrible. Many hidden fees and charges (they have your card on file but good luck getting them to correct their mistakes), customer "service" team are defensive and rude, incompetent at best. Your brand reputation will take a hit, because they take days to fulfill, often ship wrong product, and so much more. Big headache. Please, do not make the same mistake. ShipBob knows small business owners are unable/unwilling to make a legal challenge because of the time and expense. AVOID, and use at your own peril.
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Michele Johann
Looks good to start, but mistakes galore
What where the positives?
The online system is informative for the most part, but any positives are not worth all the other hassles.
Any negatives?
Nothing goes as planned: wrong packing box, elevated freight cost, poor packing, mispacked goods, missing goods, long check in process for delivered goods.
Summary
I would not recommend their services, I am actively searching for, and think I found a solution.
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Sameer Jalali
Over promise and under deliver
What where the positives?
No positives. Do not work with them. They are good for nothing. Pathetic leadership
Any negatives?
Their sales guys did a wrong sell and upon complaining I got asked to move my inventory away from their warehouse. Overcharged me for shipping and did not care to resolve my issues and concerns. Shipped damaged goods to my customers. We lost a lot of money with them. Not worth the time and money. Pathetic leadership with no customer service.
Summary
Not worth the time and money.
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Jacobo Hernandez
STAY AWAY
What where the positives?
Worst fulfillment warehouse ever DO NOT USE THEM UNLESS YOU WANT TO HAVE YOUR AMAZON METRICS AFFECTED. They have super slow handling time, orders are never shipped on time. Warehouse logistics are a mess... inventory doesn't get scanned for weeks. Seriously, stay away from them at all costs.
Any negatives?
HORRIBLE SERVICE
Summary
STAY AWAY
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Rachel Kaplan
Would give 0 stars if I could
What where the positives?
The one bright spot was a stand-out customer service rep named Ashley who was actually helpful and did everything she could to fix these myriad issues. Unfortunately, most issues were beyond her control.
Any negatives?
Fulfillment Center Issues: - It is not uncommon for their fulfillment centers to sit on orders, causing delays, and then falsely claim such delays are carrier-related. This is true for regular ground orders in addition to expedited orders, and we lost several customers who paid for 2 day, 3 day, and overnight orders that were late because ShipBob delayed processing them. I should note that all orders I'm referring to met ShipBob's order import cutoff time deadlines. - They unilaterally increased our box sizes without letting us know, which increased the cost of postage significantly. Our product fit in smaller, standard boxes they already had in stock. It was never explained why they made those changes. They eventually returned to the smaller box sizes and reimbursed us for the overcharges, but it was a major headache that took weeks to resolve. - On more than one occasion, ShipBob sent our customers products from a different company who also used them for fulfillment, instead of sending our customers our products, which they ordered. I have no idea what happened to our inventory or whether they notified these other companies of this issue. - It took them 6 weeks to process returns, and that is not an exaggeration. Meaning, if an item is returned to the FC, they notified us 6 weeks later that it was returned. Apparently they only decided to put a returns policy in place in Mid-March of this year, 6 years after opening their doors as a company. Technology and Rate Issues: - They bait-and-switched us on affordable 2 Day shipping. It took getting one of the company's founders involved for them to fulfill the promises they made, and contracted for, regarding giving our customers access to affordable 2 Day shipping. - They consistently overcharged us for fulfillment, requiring us to do several audits and request credits for being overcharged. These exercises took hours and involved a lot of back-and-forth each time. In some cases, it wasn't until we threatened legal action that they credited us for these overcharges. Overall, we were credited several thousand dollars for overcharges, which is not insignificant. - They offered us "real time rates" for overnight orders that were not actually tied to real time rates; it was a complete misnomer and false promise. This resulted in us under-charging customers and having to cover the difference, which turned profitable sales into losses. - For a reason they still cannot explain, they removed all shipping options and rules, and instead put in place a $20 ground option (our product retails for $39.95 and weighs 6 ounces). Our conversion rate plummeted from 4.6% to 1.3% during the time that our shipping options were affected. We were not the only customer affected by this issue, and because ShipBob never got to the bottom of why it happened, they could not assure us it wouldn't happen again. Issues Cancelling: In the end, ShipBob reimbursed us for a lot, but not everything, and it took nearly 2 months for them to get us our final refund. When we expressed our desire to leave, their SVP of something set up a call, presumably to try and retain us, but then she missed our call and didn't reschedule. After 7 excruciating months, we left ShipBob. Given the horrible experience we had, we spent months researching and interviewing other fulfillment centers before moving. We are now working with Our Serviceworks, which I *highly* recommend as a fulfillment center partner.
Summary
If you are looking for a fulfillment partner, ShipBob is a horrible option. In our experience... They lied about their rates and technological capabilities. They fought with us when we brought issues to their attention. Their failures resulted in hours and hours and hours of our time being devoted to something we thought we were outsourcing. Worst of all, we lost customers due to delayed orders and faulty tech related to shipping options. We had significant issues with ShipBob since we very first began working with them, and every time one issue was solved, another occurred. Below are the issues we encountered, and based on other reviews and of their own admission, I know we are not the only company to face issues like these.
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Dennis McNeely
Bailing out on ShipBob
What where the positives?
Onboarding was simple and painless, and the dashboard is fairly intuitive.
Any negatives?
We experienced several pain points: - Fragile shipments (compact fluorescent bulbs in this case) were onboarded as fragile, yet were sent out in poly bags with insufficient padding. Almost immediately, we got customer complaints, with pictures showing the shattered bulb and the poly bag. We finally resolved the problem, but not before we lost points with the online sales platform and the customers, and lost profits on those sales. - Shipments went out quickly for the most part, but some got hung up for days somewhere in process - leading to cancelled orders or re-shipments, and more lost profits. - When transferring cases of product from ShipBob to FBA to prevent running out of stock at Amazon, we were charged pick and pack fees for each item in each case. We confirmed we'd only be charged for each case (and not each item within those cases) prior to shipment, but ShipBob charged for every item, regardless. We were able to sort out the issue eventually, but shouldn't have had to wrestle with it. - ShipBob offered to move our inventory to their new warehouse in Florida, indicating our shipping costs would be reduced. After we authorized the move, they lost our inventory at the Florida receiving dock. Their solution was to require that we provide our manufacturing invoice, offering to reimburse just that expense. Their "operations error policy" specifically excludes reimbursement for any other sunk costs, such as shipping, duties, and other overhead, which nearly equal to the cost of manufacture. It's a bit harsh to ask your customer to absorb those expenses when you created a problem and had control of both ends of the problem.
Summary
We hung with ShipBob for about a year in the hopes we'd get past the hiccups, but it was not meant to be. We're moving on, and won't be looking back. I've elected to spend a few minutes with this comment, in the hopes others will avoid having to do the ShipBob dance.
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Brad Chick
Stay away from Shipbob - you will lose your money and your sanity
What where the positives?
Initially helpful - but that didn't last long.
Any negatives?
Read below...
Summary
I had used Shipbob for 3 years, and suffered far too long. Initially they were ok to get my account going, but not long after their sheer incompetence and untrustworthiness became apparent. My company sells simple ecommerce products, often in multi-packs. Their TOTAL INABILITY to simply pack a 2-unit or 3-unit multi-pack into a prepackaged unit and have it shipped as requested is staggering. I would have telephoned over 5 times with just one such situation, and it took hours before I even received a call back. And then "that" call was from a warehouse not involved in this order. They routinely overcharge; orders are placed into OVERLY excessive packaging for one order, then into different "appropriate" packaging for the next, exact same order. At times I have been invoiced $11 for an order that should have cost $5-6. This happened as often as not. The web-interface is clunky and buggy. Only just now has a "merchant care" telephone number been setup. It's hit or miss as to whether someone answers. Emails requesting help, particularly refunds to your account after their overcharging routinely go unanswered, or if answered, then unresolved. Typical answer - That order was too long ago, we did an audit, but unfortunately we cannot refund your money." And then there is this doozy - Overcharging $1400, yes! USD $1400 and then delaying in the refund of that money. "We'll credit your account" - they say. I don't want a credit, I want that money refunded. You don't keep 'my'
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je11
Shipbob is a great solution for direct to consumer brands
What where the positives?
The software is very simple to use and get setup. Their network of fulfillment centers in the country makes it a very cost effective solution to offer 2 day shipping throughout the country.
Any negatives?
Keep adding features! Reporting and analytics is a big piece of functionality which you can keep improving to add value to the business.
Summary
Account management team is superb in answering questions and adding value when we need it.
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LadySeller
Simple 3PL that works.
What where the positives?
Super simple to use. Quick start helps a lot, I advise you connect your store from the beginning.
Any negatives?
Would like API documentation for stores that are not on your integration list.
Summary
The best part about ShipBob is that they offer something easy to use and all you need to do is send them your inventory. They don’t complicate the process. The support is perfect so far. Good team and very responsive.
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Daily Cardinal Alumni Association
ShipBob is a great solution for fulfillment!
What where the positives?
Easy fulfillment! ShipBob's expertise means that I don't have to figure out which boxes or packing material to use for particular orders. All of our ceramic mugs arrived safely!
Any negatives?
It would be nice to have 2-day shipping for around the same cost as standard to compete at market with sellers on Amazon.
Summary
The support was really prompt and friendly! They helped with a returned to sender and were able to update an address and get the order right back out to our customer!