Product Details
Sellercloud is a multi-channel management system that streamlines inventory, product catalogs, order fulfillment, shipping, tracking, automated emails, and customer feedback. Users can also generate reports including customer ordering trends, sales performance by product and marketplace, and all accounting reports. All reports can be exported for review in a variety of popular accounting software programs.
| Platform | SaaS (Cloud Web App) API |
Pricing & Trial
| Price Range |
| From $1,000 per month. |
Integrations & Compatibility
| Details | Integrations |
|---|---|
| Amazon Sites | Amazon.com Amazon.co.uk Amazon.ca Amazon.com.mx Amazon.de Amazon.fr |
| eBay Sites | All eBay Websites eBay Motors |
| Alternative Marketplaces | 11 Main Etsy Groupon MassGenie Newegg Overstock Shopping Pricefalls Rakuten.com Reverb Rue La La Sears.com Marketplace Tanga Tophatter Walmart.com |
| Shipping & Fulfillment | Asendia DHL Endicia FedEx Royal Mail Shipwire UPS USPS |
| Carts, Payment & POS | BigCommerce Cart32 Lightspeed POS Magento PayPal Prostores Shopify Volusion |
| Other Integrations | NetSuite QuickBooks TaxJar |
User rating
Features
Support
Ease of Use
Dom Tomaio
Beats everything on the market
What where the positives?
They are transparent with pricing. I do not get penalized for selling more. The Sellercloud platform does it all. No contracts. No On-boarding fees. No Contracts. No extra costs for connecting to more channels. Very responsive support.
Any negatives?
That I did not find them sooner!
Summary
The Sellercloud platform works. I now easily manage all my eCommerce Operations from it. My Product Information, Listings to my eCommerce stores on Shopify, BigCommerce, Magento plus Amazon, eBay, Walmart, Sears and many others, Sync Inventory and Orders, Get the best shipping rates, See my Costs and P&L across all channels and orders.
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daniel.edelist
Helping to make implementation easier.
What where the positives?
N/A
Any negatives?
N/A
Summary
The functionality has been helpful to us for uploading inventory, receiving orders and fulfilling orders. They have made an effort to help where they can. We went through some changes, they have made changes and they have worked with us to offer attentive customer service. The functionality has been helpful to us for uploading inventory, receiving orders and fulfilling orders. They have made an effort to help where they can. We went through some changes, they have made changes and they have worked with us to offer attentive customer service.
User rating
Features
Support
Ease of Use
qp1980
Challenging Implementation, Holiday season will be the test!
What where the positives?
N/A
Any negatives?
N/A
Summary
If you are evaluating to get this software now, do not. You will not be ready for the upcoming craziness of the holidays. This is the project to start for 2018. I signed my contract on 8/28/2017 and as you will read, I am still not completely set up. Onboarding: You are assigned an “Account Manager” (AM). After the first 3 weeks, I concluded that he was there to upsell me “custom plug-ins”. AM first answer to anything was and is still No. The second answer is No. The 3rd time, you need a “custom plug in” made ($$). This makes for an ongoing battle, for custom plug-ins, and creates needless stress and aggravation. AM has to enable some fields. He would say, go here and there and do x. I follow that and I cannot see what he is talking about. Response: oh, I have to enable the field. That circle repeated many times. AM made a lot of mistakes during “mapping” and set up. Please, do not assume that what they set up will be working correctly. Are the quantities updating correctly to the marketplace, to the correct warehouse? Are prices correct? Sometimes you correct something and is over-written by an automatic process later on. You must check several times. You have to find the mistakes and fix them. Technical support: Their tickets take time to resolve. Few examples: I had a file that needed to come from a Dropbox. Sales team said no problem. It took 6 weeks to resolve, because they had to “reset the server”. I had a problem where eBay quantities were not synching because the Custom Label in the file they got from eBay, was not the Custom Label you see in eBay site. It is eBay’s problem. You need to talk to eBay. eBay said, if the software is not getting what they need from us, they need to open a ticket. They are a software company that claims to be about the connection to the marketplace. That connection is not working properly they will send you to talk the marketplace. I spent hours on the phone with eBay. No solution from SC. Something similar is happening with Bonanza. I was first sent to talk to Bonanza. 13 days, no solution from SC. I am yet to send orders automatically to the supplier. My SKU and shipping method are not loaded to the ftp file. Almost 2 months. Software: Inventory Updates: Once all the mess from incorrect mapping was cleared. They do work, and save you time. Orders: Working correctly, downloading to SC and tracking uploading to marketplace Kits: Finally, a week ago, I created the first kit. Click here add 2 of these, 3 of these, 1 of this. Create a kit. Ah! 😀 That is what I was looking for. The system will calculate the weight, the cost, and how many bundles you actually have based on the inventory level of the components. PRICELESS! You can create a “description template” for kits. In that you can tell which one is the main component, that will go first, and then the other components, are added to the description automatically. This is pretty cool. Then, when you see that kit order in the system and how it calls the different components underneath, such a beauty. I was able to set up my virtual assistant for listing with no problems. Marketplaces: I was able to upload several hundreds of listings to Walmart and Amazon. I used the market’s website to do so. SC, linked, not without problems, but linked. I already got my first orders in both markets. I cannot wait to see Bonanza working. It has been such a challenging implementation. I think the AM can make this a good or bad experience. Is because of the AC I am giving the software only 3 stars. SellerCloud is not for the faint of heart and you need someone to be on your side. The system will be put to the test through the holiday season. I will update in 2018.
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thegearattic
Proceed with caution.
What where the positives?
N/A
Any negatives?
N/A
Summary
Update: Sellercloud has worked very hard to improve the issues we are having and we are still standing by for a fix.. but we are still without Lightspeed POS which was still our main reason for using this software. I do not think that they intended to deceive me but the fact of the matter is we do not have access to the POS system we were setting our storefront business up to operate with. I will say Sellerclouds customer service has been one of the best we have ever had with this type of software and unlike many others I feel as though they are trying to remedy the issue. Original Revew: Our sole reason for switching to Sellercloud was their supposed integration with Lightspeed POS but after spending several thousand dollars with Sellercloud and another 1500 for Lightspeed POS we are learning the connection does not actually work as promised. We are now paying for Lightspeed POS which we have no use for (unless the connection works) while Sellercloud keeps telling us they are working on it. SC also advertise to connect with one of our vendors and state the following about that integration: "While the basic integration structure remains the same, individual clients may need to customize the import plugin to meet their specific requirements. Regular customization rates will apply. Please contact SellerCloud Support for more details." -This should read individual clients WILL need to pay for customization not "may need to" as there is option but to pay them to set this up. The software has many great features and customer service is good, but due to the bait and switch nature of the features we most needed I won't get into reviewing the other features.
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dpat199
Great all in one Omni-Channel Solution!
What where the positives?
Unlike most cookie cutter one size fits all approaches that other providers we have used in the past took. SellerCloud understands that every business is unique and has its own challenges and they make sure to take your feedback and find solutions that fit your particular situation. The integrate with many marketplaces and 3rd party software providers and our constantly adding more to their list as requested.
Any negatives?
Because Sellerclodu takes the approach to be flexible to each of its client's needs, there are times that issues seem to arise and things that were once working no longer do. But their support is great and once you inform them they are quick to resolve any issues.
Summary
Support in generally very responsive and helpful. If something critical is affecting our business we know we can count on them to find quickly resolve the issue day or night.
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theorzeffect
Relatively Expensive. Not Very User-Friendly
What where the positives?
They have plenty of 3rd party integrations and the software comes with a lot of features, which is what made our company choose them in the first place.
Any negatives?
For the price (minimum of $500 per month plus a $2000 setup fee) we expected the interface to be much more intuitive and user-friendly. Not the case. We also had a lot of issues with connections to our integrations breaking, which added unnecessary stress to our day to day operations. Overall its a decent platform, but in my opinion the combination of reliability issues, a clunky interface, and a high price point make it a worse option than the other inventory and drop shipping tools available.
Summary
Their support was generally pretty friendly and helpful, but we shouldn't have to be on the phone with them so often...
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eBayUser143
great customer service
What where the positives?
N/A
Any negatives?
N/A
Summary
Great customer service. They will reply to your message very quickly. So if you have any problems just let them know and they will solve the issue very quickly. That is a positive note with any company. Knowing that if anything ever arise you just let them know and they will take care of it for you. You can list in many marketplaces. I personally used it on eBay, Amazon, and 3dcart website. The other cool thing about the company is that if you ever need any custom work done they can perform it too.