Service Details
Parcel Station is a UK independent courier company offering 7 days a week collection and delivery services for online retailers. Parcel Station delivers goods to over 190 countries worldwide, with full tracking and last-mile delivery by national postal services.
Parcel Station’s software provides automatic carrier routing based on rules that have been set.
| Platform | API |
| Customers Supported | United Kingdom |
Pricing & Trial
| Price Range |
| Contact the supplier for a quote. |
Integrations & Compatibility
| Details | Integrations |
|---|---|
| Alternative Marketplaces | Groupon |
| Multichannel Software | ChannelAdvisor ChannelGrabber Linnworks Seller Dynamics Volo Commerce |
| Shipping & Fulfillment | NetDespatch |
| Carts, Payment & POS | ekmPowershop Magento |
User rating
Features
Support
Ease of Use
Umme Ruqayyah
A total Nightmare to deal with
What where the positives?
Cheap
Any negatives?
A few of the issues I have had with parcelstation: 1) Very unprofessional. Their manner is abrupt and rude. 2) They will not hesitate to lie to you and will go back on their word until you search through all your messages and show them proof. Then they will lie some more and make false promises. 3) If your item goes missing, just say goodbye. I currently have 18 claims for lost parcels that date back to October 2020 which have not been paid. Their 'claims department' claim to get back to us within 6 -8 weeks. That has not happened. I do not believe I will see even a penny from them. 4) They are very unhelpful and any advice they do give is very vague. So if you have not understood something, don't think even for a minute that you will get help off them. This is just the tip of the iceberg. otherwise the list of problems is vast. I would say, save your sanity and look elsewhere.
Summary
f you want my honest opinion, don't choose parcelstation, go and look elsewhere. It will save your business a lot of time and hassle.
User rating
Features
Support
Ease of Use
Maria
Pathetic + Non-Professional Service
What where the positives?
They just take orders and it's a positive side.
Any negatives?
- While pickup collection, they lost the packages before they reach at their Hub - Means, they don't scan 10%-20% packages at their Hub and never accept their mistake - They ask us to wait for 24 hours for depot sweep but they never respond back - After 3-4 days, if we ask , they become very rude and always say no package is find. Further, they even threat their Clients that they can close the account on asking straight forward questions. They also never respond back to the delivery issues within 24 hours - Sometime we have to send reminders + reminders + reminders.
Summary
Overall, it's a worst service in UK - Very unprofessional staff - Very Rude Staff - Never assist properly.
User rating
Features
Support
Ease of Use
charlotte11
the worst in UK
What where the positives?
N/A
Any negatives?
N/A
Summary
I paid for one day delivery and I received it 8 days after. They argued that they have lost the product but in fact they have lied without any reason to do this. worst company and worst customer service she dose not give you chance to talk . lost my parcel with amazon and they don't care , i am taking legal action . no thanks to your reply I emailed and asked to pas my email to MD and i called and I spoke to your service manager asked to ask MD to call me that was 3 weeks past and a lot of money spent in communication Avoid