Service Details
One World Direct provides order fulfillment and call center services for ecommerce sellers of all sizes.
OWD’s three US warehouses in California, South Dakota, and Ohio can reach 99% of the country in two days. Parcels are delivered to 90% of Europe in two days, from their facility in Amsterdam.
OWD’s returns services includes: pre-printed return labels with packing slip, QC inspection, re-bag, re-tag, and return to stock.
One World’s US call center is located in the Midwest, using American agents to provide customer service through phone calls, email, and chat.
| Customers Supported | Worldwide |
Pricing & Trial
| Price Range |
| Contact the supplier for a quote. |
Integrations & Compatibility
| Details | Integrations |
|---|---|
| Amazon Sites | Amazon.com |
| eBay Sites | eBay.com |
| Alternative Marketplaces | Etsy Linio Newegg Overstock Shopping Pricefalls Rakuten.com Sears.com Marketplace Walmart.com Wayfair |
| Multichannel Software | Brightpearl DEAR Systems Ecomdash Freestyle MOM Linnworks Monsoon Sellbrite Sellercloud Skubana Solid Commerce TradeGecko |
| Shipping & Fulfillment | CartRover Deliverr DHL EasyPost FedEx OnTrac RR Donnelly UPS USPS Worldwide Express |
| Carts, Payment & POS | 3dcart BigCommerce Celery Cratejoy Ecwid FoxyCart Magento OpenCart osCommerce PayPal Shopify Spark Pay Spree Commerce Squarespace Ubercart UltraCart Volusion Yahoo Stores |
| Other Integrations | Infusionsoft Lime Light NetSuite QuickBooks |
User rating
Features
Support
Ease of Use
Constance K McCallum
An Organization is only as good as the People who work there
What where the positives?
-Collaborative partnership: We've found all OWD employees to be extremely helpful, professional, transparent and understanding to our needs. -An abundance of reporting data
Any negatives?
-New staff tends to create major hiccups with adhering to Standard Operating Procedures -IT support has been difficult to come by for the last year
Summary
Bumbleride values our partnership with OWD and is confident they will continue to help us grow by ensuring their employees are happy and their infrastructure is held to the highest industry standards.
User rating
Features
Support
Ease of Use
Jessica Livingood
Great Team Work and
What where the positives?
The team is extremely helpful, available, and friendly. They do all that they can to help us, as a customer, to get where we are wanting to go 🙂
Any negatives?
Maybe a little more tech updates, but I am so used to the system now that it does seem easier now!
Summary
overall great company and experience for our start up and growing company
User rating
Features
Support
Ease of Use
Jacci Larsen
Steps above the rest!
What where the positives?
There are so many positives, but here are a few that stand out: 1. Dedicated account representative who answers the phone when you call and is helpful, knowledgeable, friendly, and always ready to solve a problem. 2. Wholesale & EDI support 3. Great inventory receiving response time. 4. Handles all size orders/shipments with ease and very timely.
Any negatives?
They don't ship on weekends, which was something we had to get used to. The positive side of not shipping weekends is our customer support team doesn't have to worry about missing a cancelled order or change of address that comes in over the weekend.
Summary
OWD is everything I want in a 3PL and more! I've worked with two other 3PL's, so I know first hand how good OWD really is. I'm constantly amazed at their unflappable ability to handle everything we've thrown at them. They have the knowledge to help us solve problems and are always ready to share their expertise with us. I am truly grateful t work with such an awesome team.
User rating
Features
Support
Ease of Use
amy ferber
love OWD
What where the positives?
Very responsive, easy to work with, supportive set up.
Any negatives?
none
Summary
awesome!
User rating
Features
Support
Ease of Use
Zach Silverman
OWD has changed our business
What where the positives?
OWD has been great for us in regards to expanding our shipping capacity and helping build out a robust dropship program.
Any negatives?
We do find that technology implementations take longer than expected but overall, they get done and work properly.
Summary
We are very happy with OWD and its services. The people are great and the pricing is fair.
User rating
Features
Support
Ease of Use
Justin Silverman
OWD is a Key Partner!
What where the positives?
- The team is helpful, very easy to work, and responds timely to any issues - Assisted in systems integrations - Accurate Inventory Control & Fulfillment
Any negatives?
N/A
Summary
We really enjoy working with One World Direct and look to continue to grow with them in the future.
User rating
Features
Support
Ease of Use
Patrick Monsivais, CEO
One World Direct is the answer to overcome your operational hurdles.
What where the positives?
OWD has been very efficient with each of our needs. Warehousing, customer service, wholesaler access, accounting. technical migration. We consider them a valuable asset to our company. Our success is linked to their services. Their warehouse team, their customer service, and their admin team are all stellar.
Any negatives?
None
Summary
Overall I give OWD an A +++. We've grown to have a symbiotic relationship with OWD where we can be assured we can rely on their performance while can attend to other aspects of running the company.
User rating
Features
Support
Ease of Use
Brittany
Very efficient warehouse with supportive staff!
What where the positives?
Very supportive team; Efficient, with minimum fulfilment errors. Very responsive.
Any negatives?
None besides the pick fee cost, but this is probably similar to most fulfilment centres. Perhaps an overall system dashboard would be an improvement to see key metrics/KPI's.
Summary
We've been with One World Direct for 10+ years and we look forward to continuing our partnership.