Product Details
M2E Pro integrates the Magento shopping cart with online marketplaces. It can be used to create and manage listings, automatically synchronizes stock levels, imports orders, and leaves feedback. Includes support for multiple marketplace accounts.
| Platform | Shopping Cart Plug-in |
Pricing & Trial
| Price Range |
| Free limited plan available. Paid plans start from $68 per month. |
| Trial Length: 30 days free |
Integrations & Compatibility
| Details | Integrations |
|---|---|
| Amazon Sites | Amazon.com Amazon.co.uk Amazon.ca Amazon.com.au Amazon.com.mx Amazon.com.tr Amazon.de Amazon.es Amazon.fr Amazon.it Amazon.nl Amazon.se |
| eBay Sites | All eBay Websites |
| Alternative Marketplaces | Walmart.com |
| Multichannel Software | Brightpearl |
| Carts, Payment & POS | Magento |
User rating
Features
Support
Ease of Use
Ana
Must-have solution for my Magento-eBay/Amazon integration
What where the positives?
Gives me all I need, smoothless synch across all sale channels. In my opinion, best off all options available for this purpose on the market Detailed user guides and nice support
Any negatives?
You need to invest some time to get to know how to make it do the right for you - may seem complex, but it worth it
Summary
Definitely makes my life easier, available support, I expect boosting my sales really fast
User rating
Features
Support
Ease of Use
AnthonyS
M2E Pro has no competition nowadays - the best on the market
What where the positives?
support team is very
Any negatives?
Summary
As someone who's been selling products online for a while now, I wanted to share my thoughts on m2e pro. It's really easy to create new listings, and it syncs all the important stuff like inventory levels, prices, and orders in real-time. Another thing I love is the customization options. you can tailor your listings settings and pricing strategies based on the marketplace or market needs. (by the way, try their Amazon Repricing. it's free of charge of you are the customer) but the best part is the customer support team. Whenever I've had a question or issue, they've been super fast, responsive and helpful. I needed to contact them a couple of times and they really know their stuff and have helped me over the years. I've been with M2E Pro for years and overall, I'd highly recommend M2E Pro to any magento-based e-commerce sellers out there. (and not only Magento, as far as I understood they are also developing a separate cloud service called M2E Cloud). They definitely helped me streamline my operations and grow my business.
User rating
Features
Support
Ease of Use
RP
M2E Pro is one of the best integration extensions for Magento
What where the positives?
The extension is very customizable which allowed me to build the setup that suits all my needs
Any negatives?
Summary
I would highly recommend this extension if you want to have full control over your system. It makes my life so much easier once correctly configured. There is pretty good documentation for all aspects of the extension and their support is very helpful.
User rating
Features
Support
Ease of Use
Andy Moss
Never had a problem with it. Support, when I needed it, was good and prompt.
What where the positives?
Solves a hundred problems when dealing with stock control over website plus ebay plus amazon plus our own bricks and mortar shop.
Any negatives?
Amazon product listings take up to 90 minutes to update, but I believe that is an issue on Amazon's end, not with M2ePro. Quite a steep learning curve.
Summary
Would definitely recommend it. It has allowed us to amalgamate all of our sales channels, and combined with Royal Mail Click and Drop gives us a complete ordering, stock, and shipping solution.
User rating
Features
Support
Ease of Use
Nick T
Abrupt and dismissive when questioned - pursue alternatives
What where the positives?
Solution sort of works - clunky but workable
Any negatives?
Support is appalling, the whole tone of the support and billing contacts is one of arrogance and that they don't need you. You learn most about companies and people when things go wrong, they failed the test.
Summary
Not cheap anymore, poor support and attitude - review alternative options
User rating
Features
Support
Ease of Use
John
Rates for this service doubled and they retroactively applied them to people that pre-paid a year??!
What where the positives?
It works... usually... sort of....
Any negatives?
As others have mentioned, the support is horrible. Expect to wait 2 - 3 business days for a reply. This is completely unacceptable for the amount we pay for this service. Now they have doubled their pricing, which makes it pretty expensive for what it is. If they had decent support, it might be worth it, but they don't. What really gets me is that we pre-paid for the year, but now they want to charge us the difference between the current pricing and what we paid for the remainder of the contract. When you pre-pay something for a year, it is for the year. I now realize that they are a horrible company. I cannot wait for us to leave them.
Summary
AVOID LIKE THE PLAGUE!
User rating
Features
Support
Ease of Use
TechDude
They will steal your money
What where the positives?
N/A
Any negatives?
N/A
Summary
When you aren't able to get this configured their support isn't helpful unless your entire system is using standard cookie cutter settings. Their support plays gotcha games using thier customers credit cards. If you stop using this product be sure to cancel your subscription, because if it accidentally renews they will keep your money and you have zero recourse. They tell you to get stuffed and pay more attention to the terms and conditions. STAY AWAY FROM THIS PRODUCT. STAY AWAY FROM THIS COMPANY.
User rating
Features
Support
Ease of Use
magentoman
A must have? Yes. But be prepared....
What where the positives?
N/A
Any negatives?
N/A
Summary
It's not feasible to manage a website catalog, eBay catalog, and Amazon catalog these days. M2E Pro is the solution to manage all of these channels on pretty much an automated basis. That in itself is amazing. It is feature rich, you can customize whatever you want, and it works...most of the time. That said, this software is resource heavy and can be complex. I've been using it for 2 years and while I have a good handle on it, I occasionally run into issues. For example, every time we have to update the software (which is fairly frequent), it crashes our site. It never installs correctly for us through Magento connect, and when installing manually, it usually crashes something. We have to disable the entire extension while we wait for support to fix the issue (I'll get to that later) so eBay and Amazon channels have to be turned off and we lose sales. Another example is that we'll notice things stop syncing all of a sudden. Usually, it is a corrupted database table that we have to repair, but support has refused to help us with this issue. They claim that "their software does not contain anything that would crash database tables." Except...it's M2E pro's tables that are crashing, and 2 - we have this software installed on several Magento installations (all different) and it happens on every single one. My main gripe is support. There are some amazing extension developers out there who offer fantastic support - always prompt, extremely friendly, and willing to make an effort. M2E Pro's support does the minimum possible. Yes, support is there, but be prepared to get frustrated with them and fight them to fix it. They'll tell you issues are related to other extensions and that there is nothing wrong with their software. They'll refer to you to their wiki which contains basic instructions you already knew and passively insult you like you don't know what you are doing. You're pretty much stuck in this case. Here's the thing - Magento is complex and the average installation has many extensions installed. Every other developer I have worked with has done their best to figure out conflicts...they genuinely show an effort - not only for our benefit, but to build their own library of potential conflicts. There's that and the fact that I know that some issues are M2E Pro itself and not conflicts...blaming other extensions is just the easy way out. Do I still use the software? Yes. But I'm not counting on it anymore and I make sure our website generates the majority of our revenue so that we're not dependent on eBay & Amazon. The truth is that this extension has some of the most potential of any extension out there. If someone else was running the support, it could be so much better.
User rating
Features
Support
Ease of Use
steveg
Great when it work, stuffed when it doesn't.
What where the positives?
N/A
Any negatives?
N/A
Summary
Been using M2E for a couple of years, when its installed and working correctly its great however when it doesn't work as it should its hard to get a decent response time on support. We pay £220+ a month to use M2E and for that we get pretty terrible support, slow emails (usually 1-3 days to reply to an email) when you have a business critical issue as we currently do and have to disable sales on eBay the support really gets frustrating and slow, a phone number to contact them on wouldn't go a miss.
User rating
Features
Support
Ease of Use
GarageFlooringLLC
Worst Company and program I've dealt with in 15 years
What where the positives?
N/A
Any negatives?
N/A
Summary
I had originally posted a negative review and this system will not allow me to completely delete it. After posting the review, I received a call from one of the partners and they would like the chance to correct the problem. Issues happen and it is how we correct them that matters. Therefore I have removed my comments and will update once they complete the project. If you have questions about our experience and the ongoing process please let me know. Justin Krauss President Garage Flooring LLC www.garageflooringllc.com
User rating
Features
Support
Ease of Use
Markk
Support Requests over a week wait on numerous occasions
What where the positives?
N/A
Any negatives?
N/A
Summary
The code to facilitate passing back of tracking numbers in to Amazon has to be custom coded. M2ePro added this for us but this has caused us several issues on upgrade etc. we currently have ongoing issue which is impacting on our Amazon metrics!! Support level we are experiencing is poor. Should be 48 hours - we sometimes have waited two week. yes, two weeks! M2ePrpo Support are extremely helpful WHEN you can get a response. To upgrade to a better support service level is VERY expensive for a small business such as ours, M2ePro need to re think a small business level support category. We are currently waiting for support that was requested 19 June:?? Please get back to us M2ePro