Product Details
LetterTrack provides eBay sellers and other online retailers with the ability to track letter sized mailpieces. LetterTrack Pro prints an intelligent mail barcode above the address which provides the buyer and seller with real time tracking emails each time the mailpiece is scanned at a USPS facility.
Print directly to envelopes or address labels then apply regular postage to mailpieces. It costs between $.18 and $.32 per transaction to send a mailpiece via LetterTrack.
| Platform | SaaS (Cloud Web App) API |
| Customers Supported | United States |
Pricing & Trial
| Price Range |
| From $16 ($0.32 per transaction) to $180 ($0.18 per transaction) |
| Trial Length: 5 free transactions |
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Morgan
Perfect if it would integrate with ebay
What where the positives?
It works better than eBay standard shipping.
Any negatives?
Doesn't show on eBay tracking page. Can't seem to get the tracking link to work when I send it to buyers
Summary
I've only used it 11 times but so far it works perfectly.
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Douglas
Good but not so good
What where the positives?
Yes, it does provide tracking at a lower cost than the current expensive products offered the poorly managed USPS.
Any negatives?
This product should be able to interface with the eBay website to automatically provide its tracking data. Customer service gave me a line of excuses. The customer service reps don't seem to really understand how to use the product because I get conflicting answers from anyone I speak to. Printing envelopes is a pain in the backside. I have resorted to printing things out on a regular sheet of paper and then cutting the information down and running it through the printer again to make my labels. I think that at one time this service might have been technologically advanced, but it is now dated and money needs to be invested to update their software and to get a working interface with eBay (and most likely other platforms) because other companies are able to do this, but this company claims that it can't. Maybe it is time to hire some new techies to fix this?
Summary
Cheaper alternative to USPS tracking products at a significantly cheaper price, especially if you buy discounted postage online (see eBay for sellers auctioning off modern stamp collections for less than face value). The site really needs to update and interact with other sites better and their customer service does offer a timely email response, but it would be far more efficient with the complexities of learning to use the product if they would call a customer as I have requested in the past, but was not able to get. The customer service reps also need to truly understand how their product works because the information provided is conflicting.
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rj
they seem to handpick whose will work and those that won't
What where the positives?
was good when it worked
Any negatives?
was good when it worked but then it all of a sudden stopped right before my purchased allotment ran out........it was as though someone told them "no more tracking for this biz"......they blame post office but i believe they are behind it................someone somewhere tells them "f it up for that biz".......sorry no other explanation.........not an honorable "outfit"
Summary
they appear to be reselling a service that is included in some package they purchased from the post office...........i do not think the post office has authorized this.............this could be why there are issues..........po may be stopping tracking on the items they catch wind of and know the purchaser of said product is violating terms and conditions.......
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Harvey Gemax
The Best! A must have for e-Retailers that want that extra layer of peace of mind.
What where the positives?
Ease of use. Superb customer support. Makes so much sense for such little cost.
Any negatives?
None
Summary
You have to have this service if you want to survive the onslaught on online "missing items" against you. A must have and so easy to use.
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Peter Z
Easy to use service with great customer support
What where the positives?
Great customer support. The system is easy to use.
Any negatives?
No
Summary
Simple and easy-to-use system to print Intelligence Barcode for tracking. We use it mostly for first-class envelope mailing. The system did its job. Customer service is also very good at create manual template for us.
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Patricia Kassner
Easy to use, but spotty tracking
What where the positives?
Initially customer service was good and helpful in solving set up issues, another customer service rep was argumentative, easy to use once you got the hang of it
Any negatives?
Tracking is spotty at best, out of 6 packages sent, only 2 tracked, all packages where within limits and all contained the same type of item, under 1 ounce and less than 1/4 inch thick, may be good for some but did not work for me, have seen other reviews on other platforms stating this problem.
Summary
Customer service is good depending on the rep you have contact with, some are good, some not.
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eBigfoot
LetterTrack works
What where the positives?
I sell on eBay, and LetterTrack provides me the ability to track my 2-OZ letters and flats without paying the large fees that USPS charges. I can print out a address label that adds a intelligent mail barcode right above my buyers address which provides me real time tracking emails. What I also liked about the service, is that they offer you 5 free transactions with no strings attached. Try it yourself. I had a quick question to customer service, and they got back to me the same day. I hope this helps anyone on the fence. Try it, it's legit.
Any negatives?
No.
Summary
Works!
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Clarissa Ferraris
Good program
What where the positives?
Easy to track a letter
Any negatives?
Not so easy to find how to set up the printing
Summary
good program
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Kathy Hupp
Handy for tracking letters
What where the positives?
I've been using their service for tracking small items in the mail for months now. It's great. Lets me give my eBay customers some sort of tracking for envelopes and poly vinyl mailers that aren't actual packages.
Any negatives?
None
Summary
Great
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ALISTAIR HEWITT
Wonderful System for Tracking Your Mailings
What where the positives?
Selling on Ebay, on several occasions I have had people tell me they never received their item. Using Letter Tracking Pro I am able to show when it was shipped and where it has been scanned right up to the destination post office and tell them they should contact their mail carrier or post office if not received. Drastically has reduced my refunds
Any negatives?
I would like to see a way that I would know the scanning information on the label. Recently had an item that I dropped at Post Office and it shows no scanning record for it. Customer said not received and I was out the money. Post Office told me nothing they could do since there was no tracking information.
Summary
This is a great system and will continue to use it. Customer service is excellent. Had a problem, called, left my number and received a call back and they solved my problem. Very pleased
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MARK JACKSON
The Solution for a Small Business Postcard Seller
What where the positives?
It works! I am able to provide my customers with post office to post office tracking, confirming timely delivery of their purchase. Purchasing additional postage services is quick, simple and easy.
Any negatives?
The printing interface is a little challenging but I contacted their tech support and I got a super-fast reply that solved my problem.
Summary
I sell vintage postcards and until I found this service there was no way to provide tracking information to my customers. In order to do that, I needed to upgrade to first class package service and that was too expensive in proportion to the selling price. This service helps me to confirm the timely delivery of orders, helpful if there is ever a case to be adjudicated. I recommend this service!
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Jonathan Hebel
A total game changer for my business
What where the positives?
I am so thrilled that a colleague recommended LetterTrackPro to me many years ago. It has been a complete game changer for us, allowing us to save thousands of dollars in postage while still giving a level of tracking for our low dollar value shipments. We work with a USPS small business services rep who setup Informed Visibility for us, but we just get back a data stream from the USPS and it doesn’t make sense for us to try and decipher the data and turn it into a usable product. That is where LetterTrackPro comes in, for just pennies per item they handle everything for you. No USPS setup and no headaches. It just works. Your customers get an email with tracking information and you save money over USPS first class package service. Give LetterTrackPro a try, I guarantee you won’t be disappointed!
Any negatives?
Very honestly, they have resolved all the negatives that we have found. They are constantly iterating and developing new features. The last negative they ticked off the list was not being able to reprint labels, which has now been resolved. We are happy campers!
Summary
It’s a no brainer. Give them a try. The cost of entry is so low, I think we even got some free uses to try out in the very beginning. Even if you have to pay from the beginning it’s worth it! Just do it!
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Doug Gordon
Found it about a year go, tried it, love it
What where the positives?
Great easy to use service
Any negatives?
They are down or there are errors quite a bit. But they are new or it could be on my end... No big negatives so far.
Summary
TRIPLE AAA+++
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Rob Atkins
100% failure
What where the positives?
nothing
Any negatives?
It could have worked at least once.
Summary
The support gave a fast response I tried the trial 5 free trackings- all mail delivered but not one scan or email from them saying it was scanned along the way- 100% failure i have an ebay business that could really use this service. I am glad I did not buy anything before the trial. I promised some customers that I would scan these and promoted what they said they were going to do. I got nothing but grief. try before you buy